Collections Specialist

Kelly; Lawrenceville (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a Collections Specialist in Lawrenceville, GA. This full-time role involves building relationships with customers and internal teams, ensuring effective credit and payment management. Key responsibilities include managing customer queries, adhering to debt chase policies, and ensuring compliance with relevant regulations. Ideal candidates will possess strong relationship management skills and a customer-focused approach in financial matters.

Responsibilities

• Build effective relationships with key customers and internal Sales teams.
• Ensure customer credits, refunds, or discounts are managed.
• Manage customer queries and payment/collections related issues.
• Proactive debt chase adhering to debt chase policy.
• Regular reviews of ledger balances and proactive remedies.
• Participate in learning and development activities.
• Provide required services as detailed in SLAs.
• Offer customer-focused service for unresolved financial issues.
• Adhere to internal compliance guidance and external regulations.

Job description

Collections Specialist (EXPIRED)

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Responsibilities

• Build effective relationships with key customers and internal Sales teams to manage risk and credit decisions and maximise cash flow.
• Ensure all customer credits, refunds or discounts are managed and enabled.
• Manage customer queries and payment / collections related issues to agreed targets and quality standards
• Proactive debt chase adhering to debt chase policy and procedures, to ensure customer debt is collected as pre agreed terms. Ensuring that cash flow is optimised at all times.
• Regular reviews of ledger balances including proactive remedies to reduce or eliminate bad debt. This will include preparation of any cases requiring escalation for legal action and the highlighting and management of any transactions or accounts which may need inclusions in bad debt or credit note provisions.
• Being involved in learning and development activities, including setting a personal development plan.
• Provide the required service as detailed in any Service Level Agreements (SLA) including SLA governance and relationship management.
• Provide a customer focused service to key partners in for all financial issues that cannot be resolved via ‘my sage’ or customer services.
• Ensure that all internal compliance guidance and external regulation is adhered to including, keeping yourself a breast of the consumer credit act, SEPA, direct debit legislation,

Seniority level

Associate

Employment type

Full-time

Job function

Accounting/Auditing

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