Collections Specialist

Adecco; Tempe (AZ); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Job summary

Adecco is seeking a Collections Specialist in Tempe, AZ. The role involves collecting delinquent accounts while ensuring compliance with collections procedures. Candidates must have a high school diploma or GED and experience in collections or bilingual customer service. The position offers flexible scheduling and various benefits, including medical and 401K.

Join a top financial institution and be part of a dynamic team. Apply today to contribute to effective financial management.

Qualifications

• Education: High School Diploma or GED.
• Collections experience required or bilingual (Spanish) customer service experience required.
• Good decision-making and problem solving skills.
• Proficient with MS Office Suite.
• Ability to work as part of a team.
• Must have flexible schedule.
• Bilingual is a plus.

Responsibilities

• Collect delinquent accounts while following standardized collections procedures.
• Meet performance expectations for collection efforts based on individual goals.
• Negotiate payment arrangements with clients to cure delinquency.
• Document all collection efforts for each assigned account.
• Communicate collection efforts to branch lenders if applicable.

Skills

Collections experience

Bilingual (Spanish) customer service

Good decision-making skills

Problem solving skills

Proficient with MS Office Suite

Ability to work as part of a team

Flexible schedule

Education

High School Diploma or GED

Job description

Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!

Job Overview

Adecco is currently assisting one of its clients in their search for a Collections Specialist in Tempe, AZ!

Pay rate: $19/hr
Shift availability: Operating hours: Mon – Sun, 8a-9p; will be scheduled for an 8 hour shift with open availability.

Responsibilities

• Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge‑off.
• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
• Determine cause of delinquency and best course of action to assist delinquent customer.
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system.
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
• Review files from Loan Services in accordance with established standards, if applicable.
• Initiate deferrals on accounts based upon written policy guidelines.
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
• Ensure that appropriate letters are sent to debtors.
• Process customers payments through electronic draft, if applicable.
• Process account maintenance transactions according to established guidelines.

Qualifications

• Education: High School Diploma or GED.
• Collections experience required or bilingual (Spanish) customer service experience required.
• Good decision-making and problem solving skills.
• Proficient with MS Office Suite.
• Ability to work as part of a team.
• Must have flexible schedule.
• Bilingual is a plus.

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Statement

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers