Collections Representative

Kelly Services; Birmingham (AL); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

medical

dental

vision

telemedicine

term life

whole life

accident insurance

critical illness

a legal plan

short-term disability

retirement savings plan

service bonus and holiday pay plans (8

transit spending account

paid sick leave

Job summary

Kelly Services is seeking a Collections Representative to join our Birmingham, AL team or work fully remote. The role focuses on contacting customers about open accounts, coordinating with internal departments, and generating AR reports.

The successful candidate will have collections or accounts receivable experience, strong communication and Excel skills, and the ability to work independently from home or on-site. Competitive hourly pay and benefits are offered.

Qualifications

• Experience in collections, accounts receivable or related financial role.
• Strong communication and negotiation skills for customer interactions and internal teams.
• Attention to detail and organizational skills for reports and reconciliations.

Responsibilities

• Contact customers directly regarding payment on open accounts receivable.
• Coordinate with internal departments to resolve issues delaying payment.
• Reconcile orders, invoices, and payments; prepare statements and reports.
• Recommend accounts for charge-off or third-party collection.
• Produce AR aging and credit memo reports.

Skills

experience in collections and accounts

communication skills

negotiation skills

attention to detail

Excel

Tools

Microsoft Office (Excel)

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Collections Representative to work at a leading organization in Birmingham, AL or work remote. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation: $20.00 per hour

Shift: 1st

Why you should apply to be a Collections Representative:

• Competitive pay rate of $20.00 per hour.
• Opportunity to work fully remote---enjoy flexibility and work-life balance.
• Make a meaningful impact by supporting the financial health of a respected industry leader.
• Join a collaborative team environment with professional growth opportunities.

What's a typical day as a Collections Representative? You'll be:

• Contacting customers directly regarding payment on open accounts receivable.
• Identifying and resolving underlying issues delaying payment by coordinating with internal departments such as Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable.
• Reconciling entered/invoiced orders to customer purchase orders and payments received.
• Preparing collection letters, spreadsheets, and customer account statements as needed.
• Recommending accounts to be charged off or placed with a third party for collection to the Treasury Supervisor.
• Producing summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required.
• Alerting the primary Sr. Treasury Associate of any credit concerns.
• Meeting individual goals as established by management, such as reduction of dollars past due.

This job might be an outstanding fit if you:

• Have prior experience in collections, accounts receivable, or a related financial role (required).
• Possess strong communication and negotiation skills to interact with customers and internal teams.
• Demonstrate attention to detail and organizational skills for preparing reports and reconciliations.
• Are comfortable working remotely and managing responsibilities independently.
• Are able to meet established goals and deadlines with a results-driven approach.
• Have proficiency in Microsoft Office Suite, especially Excel (preferred).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability
• retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account
• paid sick leave under the applicable state or local plan

Get a complete career fit with Kelly ® .

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life---just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affluent. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.