Collections Specialist

LHH; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

LHH Recruitment Solutions is seeking a personable professional for a Columbus, OH collections role. You’ll connect with businesses and individuals to resolve past-due balances with a customer-friendly approach.

Ideal candidates bring experience in collections or related customer-facing environments such as service, retail, or hospitality, plus strong communication and organizational skills to persist with payment conversations while preserving excellent service.

Qualifications

• Experience in collections, customer service, retail, hospitality, or another customer-facing position.
• Strong communication skills and the confidence to discuss outstanding balances and request payment.
• Persistent and results-focused while maintaining excellent customer service.
• Ability to build rapport with diverse customers.
• Ability to work as part of a team.

Responsibilities

• Contact customers regarding outstanding balances and secure payment on past-due accounts.
• Follow up on open balances, payment arrangements, and commitments.
• Build rapport with customers while navigating payment conversations.
• Research account questions or discrepancies and resolve promptly.
• Coordinate with internal departments to resolve issues impacting payment.
• Maintain documentation of collection activity and updates.

Skills

Collections experience

Customer service

Communication skills

Job description

LHH Recruitment Solutions is working with a client in Columbus, OH seeking a personable and motivated professional to join their team in Collections. This role involves traditional collection responsibilities, but the right personality and communication style are especially important.

You’ll spend your day connecting with businesses and individuals regarding outstanding balances, following up on payment commitments, and working toward resolution. The ideal candidate knows how to be persistent without losing the customer-service mindset and can make payment conversations feel professional, respectful, and productive.

Previous collections experience is welcomed, but our client is also interested in candidates who have developed strong people skills through customer service, retail, hospitality, or leadership positions.

What You’ll Do:

• Contact customers regarding outstanding balances and secure payment on past-due accounts
• Consistently follow up on open balances, payment arrangements, and customer commitments
• Build rapport with customers while confidently navigating conversations about payment
• Research account questions or discrepancies and work toward timely resolution
• Partner with internal departments to resolve issues that may be impacting payment
• Maintain accurate documentation of collection activity, conversations, and account updates

What We’re Looking For:

• Experience in collections, customer service, retail, hospitality, or another customer-facing position
• Strong communication skills and the confidence to discuss outstanding balances and request payment
• Positive, upbeat personality with a natural ability to connect with different types of people
• Ability to be persistent and results-focused while maintaining excellent customer service
• Previous lead, supervisory, or management experience is a plus
• Strong organizational skills, follow-through, and ability to work effectively as part of a team

“Equal Opportunity Employer/Veterans/Disabled

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