Collections Account Representative - Columbus, OH

CCJ Automotive Ventures; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Paid training

Supportive team environment

Job summary

CCJ Automotive Ventures in Columbus, OH is seeking a motivated Collections Account Representative to enhance customer service and support collections. This role involves engaging with customers, maintaining account records, and meeting performance goals.

The ideal candidate will possess strong communication skills and a customer-focused attitude, helping build positive relationships while managing delinquent accounts efficiently.

We offer a competitive salary, performance incentives, and a supportive team environment, enabling you to thrive in your role.

Qualifications

• Strong teamwork and collaboration skills.
• Excellent problem-solving and communication abilities.
• Ability to remain calm in high-pressure situations.
• Basic computer proficiency and willingness to learn.

Responsibilities

• Build positive relationships with customers through active listening.
• Contact delinquent customers to arrange payments.
• Maintain compliance with collections regulations.
• Utilize software and maintain accurate account records.

Skills

Customer service skills

Problem-solving abilities

Strong communication

Organizational skills

Teamwork skills

Tools

Collection software proficiency

Job description

Collections Account Representative - Columbus, OH

CNAC/Byrider is seeking motivated, customer-focused professionals to join our Collections team in Ohio and Pennsylvania. This role combines customer service, collections, operations, and administrative responsibilities to help customers stay on track with their accounts while delivering an excellent customer experience.

Successful candidates are strong communicators who can build rapport, solve problems, and remain calm and professional in fast-paced situations. If you are self‑motivated, resilient, and enjoy helping people while meeting performance goals, we want to hear from you.

Responsibilities

Customer Service

• Build positive relationships with customers through active listening and problem solving
• Educate customers on establishing or re‑establishing credit
• Clearly explain how CNAC can assist customers with their financial goals
• Provide professional and respectful communication during all customer interactions

Collections & Operations

• Complete Introduction Calls within three days of vehicle sale
• Contact delinquent customers by phone and other approved communication methods to arrange payments
• Meet daily and monthly performance goals, including call activity and delinquency targets
• Maintain compliance with all local, state, and federal collections regulations
• Keep management informed regarding account status and collection progress
• Document all customer interactions accurately and thoroughly
• Assist with cashiering and branch support duties as needed

Administration

• Utilize proprietary collection software and related computer systems
• Maintain accurate account records and collection activity notes
• Review and work from management reports and collection dashboards
• Follow established operational procedures and reporting standards

Qualifications

• Strong teamwork and collaboration skills
• High energy, self‑motivation, and accountability
• Excellent problem‑solving and communication abilities
• Ability to remain calm and solutions‑oriented under pressure
• Strong organizational and time management skills
• Comfortable working in a goal‑oriented environment
• Basic computer proficiency and ability to learn internal software systems

Preferred Experience

• Previous collections, consumer lending, customer service, or call center experience preferred
• Experience working with delinquent accounts or payment arrangements is a plus

Communication & Math Skills

• Ability to read, write, and communicate effectively with customers and coworkers
• Ability to calculate percentages, interest, and payment‑related figures
• Ability to follow written and verbal instructions and apply sound judgment in standardized situations

Physical Requirements

• Ability to sit for extended periods of time
• Occasional standing, walking, bending, and lifting up to 25 pounds
• Ability to use a computer and phone systems throughout the workday

This position operates in a professional office environment with regular interaction with customers, coworkers, and management.

What We Offer

• Competitive pay
• Performance‑based incentives
• Paid training
• Supportive team environment

Apply Today

If you are driven, customer‑focused, and ready to build a career with a growing organization, we encourage you to apply today.

As set forth in CCJ Automotive Ventures’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.