Collections Specialist

Beacon Hill; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Beacon Hill in Charlotte, NC is seeking an experienced Accounts Receivable/Collections professional to manage a broad portfolio of approximately 300 customer accounts and drive timely payments. You will conduct proactive calls, resolve discrepancies, and partner with internal teams to facilitate payments, while maintaining strong customer relationships.

The role requires 3+ years of B2B collections experience, comfort with a high-volume workload, excellent communication skills, and solid

Qualifications

• 3+ years of B2B collections experience.
• Experience managing a high-volume collections workload.
• Strong verbal communication skills and confidence making collection calls.
• Ability to handle challenging conversations professionally while maintaining customer relationships.
• Strong organizational skills and attention to detail.
• Basic Excel skills.

Responsibilities

• Manage and prioritize a portfolio of approximately 300 customer accounts.
• Conduct proactive collection calls and email outreach to customers regarding past-due balances.
• Research and resolve payment discrepancies, invoice issues, and customer account questions.
• Partner with internal departments to obtain information needed to facilitate payments.
• Prepare and distribute collection correspondence, including escalation letters when necessary.
• Document collection activities, payment commitments, and account statuses within the system.
• Monitor aging reports and recommend appropriate next steps for delinquent accounts.
• Support efforts to improve overall cash flow and reduce aged receivables.
• Perform additional accounts receivable and collections-related duties as assigned.

Skills

B2B collections

High-volume workload

Verbal communication

Challenging conversations

Organizational skills

Excel

Tools

Oracle ERP

Job description

• Manage and prioritize a portfolio of approximately 300 customer accounts.
• Conduct proactive collection calls and email outreach to customers regarding past-due balances.
• Research and resolve payment discrepancies, invoice issues, and customer account questions.
• Partner with internal departments to obtain information needed to facilitate payments.
• Prepare and distribute collection correspondence, including escalation letters when necessary.
• Document collection activities, payment commitments, and account statuses within the system.
• Monitor aging reports and recommend appropriate next steps for delinquent accounts.
• Support efforts to improve overall cash flow and reduce aged receivables.
• Perform additional accounts receivable and collections-related duties as assigned.

Qualifications

• 3+ years of business-to-business (B2B) collections experience.
• Experience managing a high-volume collections workload.
• Strong verbal communication skills and confidence making collection calls.
• Ability to handle challenging conversations professionally while maintaining customer relationships.
• Strong organizational skills and attention to detail.
• Basic Excel skills.
• Experience within manufacturing, distribution, or industrial environments (preferred).
• Experience using Oracle or a similar ERP system (preferred).

Key Responsibilities

• Manage and prioritize a portfolio of approximately 300 customer accounts.
• Conduct proactive collection calls and email outreach to customers regarding past-due balances.
• Research and resolve payment discrepancies, invoice issues, and customer account questions.
• Partner with internal departments to obtain information needed to facilitate payments.
• Prepare and distribute collection correspondence, including escalation letters when necessary.
• Document collection activities, payment commitments, and account statuses within the system.
• Monitor aging reports and recommend appropriate next steps for delinquent accounts.
• Support efforts to improve overall cash flow and reduce aged receivables.
• Perform additional accounts receivable and collections-related duties as assigned.

Desired Skills and Experience

Required

• 3+ years of business-to-business (B2B) collections experience.
• Experience managing a high-volume collections workload.
• Strong verbal communication skills and confidence making collection calls.
• Ability to handle challenging conversations professionally while maintaining customer relationships.
• Strong organizational skills and attention to detail.
• Basic Excel skills.

Preferred

• Experience within manufacturing, distribution, or industrial environments.
• Experience using Oracle or a similar ERP system.
• Accounts Receivable experience in addition to collections.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.
Beacon Hill. Employing the Future