Collections Specialist

Ledgent; Watertown (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Ledgent is seeking a B2B Cash Collections specialist to join our client’s team in Massachusetts. The role focuses on collecting receivables for a high-volume portfolio, forecasting cash flows, and reconciling complex invoices.

Ideal candidates have 2–5 years in B2B collections, strong knowledge of GAAP, and proficient in Excel, PeopleSoft, and SAP. Independence and adherence to FDCPA are essential.

Qualifications

• Bachelor's degree in Finance, Accounting, or Business Administration.
• 2-5 years of experience in B2B collections, order-to-cash experience.
• Experience in international and structured environments (shared service center, multinational).
• Knowledge of GAAP, ability to reconcile debits/credits.
• Experience forecasting and managing DSO.

Responsibilities

• Ensure collection of outstanding receivables for a high-volume portfolio.
• Proactively follow up with clients to secure timely payments.
• Monthly/quarterly cash forecasting with high accuracy.
• Identify and allocate incoming payments with Accounts Receivable.
• Reduce overdue balances, DSO, and bad debt provisions.
• Handle disputes with internal teams to accelerate resolution.

Skills

B2B collections

DSO forecasting

Credit/collection tools

Payment reconciliation

Customer communication

Independence

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

PeopleSoft

SAP

Excel

Job description

Our renowned engineering client Headquarters is seeking a B2B Cash Collections specialist to join their team immediately.

Qualifications

• Bachelor's degree in Finance, Accounting, or Business Administration
• 2-5 years years of experience in B2B collections, order-to-cash experience
• Experience in international and structured environment (e.g., shared service center, multinational group)
• Knowledge of GAAP principles, ability to reconcile debits/credits
• Experience forecasting and managing DSO required.
• Manage complex B2B, A/R activity including credits, debits, rebills, tax exempt adjustments, customer deductions, and correcting misapplied payments.
• Analyze and reconcile multiple invoices and credit scenarios, clearly explaining balances, credit usage, and required payments to customers.
• .Strong command of collection tools
• Advanced Excel skills, Peoplesoft, SAP, and exposure to customer portals.
• Exceptional written and verbal communication with internal and external stakeholders, phone follow up skills required
• Be able to work independently, adhering to federal, state, and local laws regarding debt collection practices Fair Debt Collection Practices Act, (FDCPA).

Responsibilities

• Ensure the collection of outstanding receivables for a high-volume portfolio of key accounts and partners, while maintaining a high standard of client relationship and adherence to payment terms.
• Proactively follow up with clients (via phone and email) to secure timely payments and resolve potential issues.
• Monthly/quarterly cash forecasting with a high degree of accuracy.
• Identify and allocate incoming payments in coordination with the Accounts Receivable team.
• Reduce overdue balances, DSO, and bad debt provisions through prioritized and accurate portfolio management.
• Handle disputes in close collaboration with internal teams (Order Management, Billing, Credit Control, Sales) to accelerate resolution.
• Participate to any closing tasks and dashboard/reporting (monthly/quarterly/ad-hoc)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.