Collections Specialist

ServiceMaster Restore®; Azusa (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

AFLAC

Voluntary Life Insurance

Vision insurance

Wellness resources

401(k)

Dental insurance

Health insurance

Job summary

ServiceMaster by T.A. Russell in California is seeking an experienced Collections Specialist to strengthen our accounts receivable process and improve cash flow.

In a fast-paced setting, you will manage aging accounts, work with insurance carriers, TPAs, and commercial customers, and resolve billing discrepancies. The ideal candidate has 3+ years of collections experience, strong communication and negotiation skills, and proficiency with Microsoft Office.

Qualifications

• 3+ years of collections experience.
• Strong communication and negotiation skills.
• Experience in restoration, construction, healthcare, or insurance collections preferred.
• Excellent organization and attention to detail.

Responsibilities

• Manage aging accounts and collection efforts
• Work directly with insurance adjusters and TPAs
• Research and resolve billing discrepancies
• Partner with operations teams to obtain supporting documentation
• Reduce outstanding receivables and improve collection timelines
• Maintain accurate account records and follow-up notes

Skills

Collections experience

Communication skills

Negotiation

Attention to detail

Tools

Microsoft Office

Job description

Collections Specialist - On Site

ServiceMaster by T.A. Russell – California

Help us recover what matters—both for our customers and our business. ServiceMaster by T.A. Russell is a trusted leader in water damage restoration, fire and smoke cleanup, mold remediation, and reconstruction services throughout southern California. We are seeking an experienced Collections Specialist to help strengthen our accounts receivable process and improve cash flow.

If you thrive in a fast-paced environment, enjoy problem-solving, and have experience collecting payments from insurance carriers, TPAs, commercial accounts, or customers, we would love to hear from you.

What You’ll Do

• Manage aging accounts and collection efforts
• Work directly with insurance adjusters and TPAs
• Research and resolve billing discrepancies
• Partner with operations teams to obtain supporting documentation
• Reduce outstanding receivables and improve collection timelines
• Maintain accurate account records and follow-up notes

What We’re Looking For

• 3+ years of collections experience
• Strong communication and negotiation skills
• Experience in restoration, construction, healthcare, or insurance collections preferred
• Excellent organization and attention to detail
• Proficiency with Microsoft Office

Benefits

• AFLAC
• Voluntary Life Insurance
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance
• Health insurance