Accounts Receivable/Collections Specialist

ServiceMaster Restore®; Irvine (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Job summary

ServiceMaster Restore® is looking for an Accounts Receivable / Collections Specialist to oversee the timely collection of outstanding receivables. Responsibilities include maintaining accurate aging reports, conducting customer outreach for overdue balances, and ensuring documentation compliance.

The ideal candidate has a background in finance, exceptional communication skills, and proficiency with AR systems. A detail-driven and assertive approach is vital for success in this role.

Qualifications

• 2+ years experience in Accounts Receivable, Collections, or related finance roles.
• Strong communication skills and professionalism.
• Ability to manage multiple accounts simultaneously.

Responsibilities

• Maintain accurate AR aging reports and ensure current balances.
• Conduct proactive outreach to customers with overdue balances.
• Ensure all AR actions are logged and maintain audit-ready records.

Skills

Communication skills

Attention to detail

Proficiency with Excel

Problem-solving

Tools

AR systems

ERP

CRM

Job description

Benefits

• Health insurance
• Paid time off
• Training & development

Position Summary

The Accounts Receivable / Collections Specialist is responsible for ensuring timely, accurate collection of outstanding receivables, maintaining clean aging reports, and supporting cash‑flow stability. This role combines customer communication, documentation accuracy, and escalation management. The ideal candidate is organized, assertive, detail‑driven, and comfortable owning a predictable, audit‑safe AR workflow.

Key Responsibilities

Accounts Receivable

• Maintain accurate AR aging reports and ensure all balances are current and properly categorized.
• Post payments, reconcile customer accounts, and verify invoice accuracy.
• Track missing paperwork, incomplete billing packets, and job‑status dependencies that affect invoicing.
• Coordinate with internal teams (Coordinators, Estimators, Project Managers) to resolve billing discrepancies.
• Prepare weekly AR summaries, cash‑flow projections, and status updates for leadership.

Collections

• Conduct proactive outreach (phone, email) to customers with overdue balances.
• Document all communication in a consistent, timestamped format.
• Secure payment commitments and follow up until resolution.
• Identify accounts requiring escalation (legal, lien, small claims, or executive review).
• Maintain a professional, firm, and customer‑service‑oriented approach during all interactions.

Documentation & Compliance

• Ensure all AR and collections actions are logged in the company’s systems.
• Maintain audit‑ready records for every account, including communication history and supporting documents.
• Follow company policies for credit holds, payment plans, and escalation thresholds.
• Support month‑end close with reconciliations and AR reporting.

Required Skills & Qualifications

• 2+ years experience in Accounts Receivable, Collections, or related finance roles.
• Strong communication skills—clear, concise, and professional.
• High attention to detail with the ability to manage multiple accounts simultaneously.
• Proficiency with Excel and AR systems (ERP, CRM, or industry‑specific platforms).
• Ability to remain calm, assertive, and solutions‑focused with customers.
• Strong follow‑through and ownership of tasks from start to finish.

Preferred Qualifications

• Experience in restoration, construction, insurance billing, or service‑based industries.
• Familiarity with lien rights, payment schedules, and insurance carrier billing processes.
• Ability to read job files and understand job‑status dependencies that affect invoicing.