Collections Specialist

LHH; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

LHH, partnering with a growing company in Chatsworth, CA, seeks an experienced Collections Specialist to join its accounting team. You will build relationships with customers, resolve payment issues, and help improve cash flow with strong Excel skills and analytical abilities.

Key responsibilities include managing past-due collections, reconciling accounts, and coordinating with Sales and Customer Service to resolve concerns. This role offers growth in a collaborative accounting environment.

Qualifications

• 5+ years of collections and accounts receivable experience.
• Experience managing high-volume customer accounts.
• Strong understanding of AR aging, cash applications, and account reconciliations.
• Proficiency with ERP systems and Excel (PivotTables, VLOOKUPs).
• Excellent problem-solving, organizational, and communication skills.

Responsibilities

• Manage collection efforts on past-due accounts via phone, email, and written communication.
• Review aging reports and prioritize activities to reduce outstanding balances.
• Research and resolve billing discrepancies and payment disputes.
• Reconcile customer accounts and apply payments accurately.
• Investigate unapplied cash and resolve posting discrepancies.
• Prepare and distribute customer statements and maintain detailed notes.

Skills

Advanced Excel

Communication

Analytical skills

Problem-solving

Education

Associate degree in Accounting/Finance

Tools

ERP systems

Job description

We are partnering with a growing company in Chatsworth that is seeking an experienced Collections Specialist to join its accounting team. This position is ideal for someone who enjoys building customer relationships, resolving payment issues, and helping improve cash flow. The right candidate will have strong analytical skills, excellent communication abilities, and advanced Excel experience.

Responsibilities

• Manage collection efforts on past-due customer accounts through phone, email, and written communication.
• Review aging reports and prioritize collection activities to reduce outstanding balances.
• Research and resolve billing discrepancies, payment disputes, and account issues in a timely manner.
• Reconcile customer accounts and apply payments accurately.
• Investigate unapplied cash and resolve payment posting discrepancies.
• Prepare and distribute customer statements and maintain detailed collection notes.
• Process customer invoices and ensure billing records are accurate.
• Recommend account adjustments or write-offs when appropriate and obtain required approvals.
• Partner with Sales, Customer Service, and Accounting to resolve customer concerns.
• Maintain organized documentation to support audits and internal reporting.
• Assist with additional accounts receivable and accounting projects as needed.

Qualifications

• 5+ years of collections and accounts receivable experience.
• Previous experience managing high-volume customer accounts.
• Strong understanding of AR aging, cash applications, and account reconciliations.
• Experience working with ERP systems.
• Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUPs, are required.
• Excellent problem-solving, organizational, and communication skills.
• Associate degree in Accounting, Finance, or a related field is preferred.

This is an excellent opportunity to join a stable organization offering long-term growth potential in a collaborative accounting environment. Candidates who are detail-oriented, proactive, and passionate about collections are encouraged to apply.

Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers