Collections Specialist

Paycom; Alexandria, Northern (VA, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k)

Medical Insurance

Dental Insurance

Life Insurance

PTO and company holidays

Job summary

Nationwide Credit Corporation (NCC) seeks a Collections Specialist to join our Alexandria, VA team. You will contact consumers to resolve past-due balances, process payments, and document activities with accuracy, while complying with laws and company policies.

Training starts October, with a Monday–Friday schedule and one Saturday per month. The role offers an on-site start at our Alexandria headquarters with potential remote opportunities based on performance, a competitive hourly rate,

Qualifications

• High School Diploma or GED required.
• 2–5 years of collections experience preferred.
• Excellent communication and negotiation skills.

Responsibilities

• Make outbound calls to resolve delinquent accounts.
• Process incoming payments and record in the database.
• Maintain notes of collection activities in NCC systems.
• Document collection efforts and payments accurately.

Skills

Outbound calls

Communication

Negotiation

Attention to detail

Empathy

Time management

Education

High school diploma or GED

Job description

Who We Are

Nationwide Credit Corporation (NCC) is a leading, results-driven collection agency headquartered in Alexandria, VA. With a reputation for excellence and a people-first approach, we specialize in recovering outstanding payments while upholding the highest standards of compliance and customer service.

Who We're Looking For

We’re seeking a Collections Specialist to join our high-performing Collections Department. You’ll be at the forefront of our efforts to recover past-due balances and help individuals resolve financial obligations in a respectful and solution-oriented way. If you're self-motivated, detail-oriented, and thrive in a fast-paced environment, we want to meet you.

When Does Training Start?

• Training starts this October—don’t miss this opportunity!
• Monday to Friday, 8:00 AM – 5:00 PM.
• Predictable Monthly Saturday Schedule: Work one scheduled Saturday per month, 9:00 AM – 1:00 PM, with the remainder of your weekends free.
• On-site position at our Alexandria headquarters (potential remote opportunity based on performance).

What You’ll Do

• Make outbound calls to assist consumers in resolving their delinquent accounts.
• Process incoming payments: duties include entering payment into our database, request paid invoices, and charge credit cards, per request.
• Maintain notes of collection activities in FACS Workstation.
• Provide thorough and accurate documentation of collection efforts of customer accounts through our internal communication channels, as well as records of any payments collected from the customer.
• Following the account guidelines outlined in documents/training materials.
• Balancing the effective utilization of on-phone, wrap-up, wait, and talk time.
• Achieving production goals.
• Demonstrating precise client understanding.
• Ensuring monthly compliance reports meet acceptable standards.
• Promptly and effectively addressing account and departmental needs and issues.
• Adhering to Federal and State laws as well as company policies in daily operations.
• Fulfilling any additional duties as assigned.

• Hourly rate: $20.00–$23.00, based on experience.
• Monthly commission potential.
• Comprehensive benefits package:
• 401(k).
• Medical, Dental and life insurance.
• PTO and company-designated holidays.
• Supportive team environment and growth opportunities.

Why Choose NCC?

Join a thriving company where your voice matters and your success is recognized. At NCC, we’re more than just a call center—we’re a company focused on growth, integrity, and making a difference in the financial lives of others.

Qualifications

Experience and Desired Skills

• High School Diploma or GED required.
• 2–5 years of similar or related collections experience.
• Excellent communication and negotiation skills.

• Ability to identify solutions that enhance productivity and improve services.
• Strong attention to detail and organizational abilities.
• Independent work ethic with a team-player attitude.
• Ability to listen actively and respond with empathy and professionalism.