CLIENT SERVICE LIASION

Paycom - ATS; Alexandria, Northern (VA, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Nationwide Credit Corporation in Alexandria, VA seeks aClient Service Liaison to support our client service team. You will analyze data, generate reports, and resolve client issues in a fast-paced environment.

Responsibilities include coordinating activities for clients, monitoring workflow, ensuring on-time deliverables, and communicating client requirements across departments. Strong Excel, Word, and Access skills are preferred. This is an on-site, full-time role.

Qualifications

• High school diploma with three years of successful experience in a customer service role.
• Strong teamwork and cooperation with management, coworkers and clients.
• The ability to work independently and demonstrate initiative.
• Highly efficient time management and prioritization skills.
• Extremely detail-oriented, ability to multi-task and manage to meet multiple deadlines.
• Strong oral and interpersonal communication skills, in person, on the telephone and via email.
• Excellent customer service and administration skills.
• Proficient in Microsoft Excel, Word and Access.
• Collections software experience is a plus.

Responsibilities

• Coordinate, implement and monitor activity for all assigned clients.
• Monitor business flow to ensure proper distribution to collection floor.
• Drive compliance of client deliverables to meet on time delivery objectives.
• Immediately resolve any delays and concerns to client satisfaction.
• Responsible for data analysis, reports, audits and reconciliations.
• Communicate client requirements to internal departments and update documentation as needed.
• Identify opportunities for process improvement.
• Track and resolve client issues. To include monthly reports and follow up.
• Daily Back-up to coworkers assuming full relief of assigned duties as needed.
• Meet client guidelines and have clear understanding of client policies.
• Other duties as assigned.

Skills

Customer service

Teamwork

Time management

Communication skills

Independent work

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

5503 CHEROKEE AVENUE - ALEXANDRIA, VA 22312

Overview

Salary Range

$20.00 - $25.00

Description

Nationwide Credit Corporation is a successful collections agency located in Alexandria VA. We are currently looking for a Client Service Liaison as a new addition to the Client Service team. Do you enjoy working in a fast-paced, multi-tasked environment? If you are dependable, a team player and exudes effective communication, then you may be who we are looking for! We are looking for an individual who will be responsible for data analysis, reports and resolving client issues for the organization.

Specific Duties:

• Responsible for coordinating, implementing and monitoring activity for all assigned clients
• Monitor business flow to ensure proper distribution to collection floor
• Drive compliance of client deliverables to meet on time delivery objectives
• Immediately resolve any delays and concerns to client satisfaction
• Responsible for data analysis, reports, audits and reconciliations
• Communicate client requirements to internal departments and update documentation as needed
• Identify opportunities for process improvement
• Track and resolve client issues. To include monthly reports and follow up
• Daily Back-up to coworkers assuming full relief of assigned duties as needed
• Meet client guidelines and have clear understanding of client policies
• Other duties as assigned

Qualifications

• High school diploma with three years of successful experience in a customer service role
• A strong sense of teamwork and cooperation with management, coworkers and clients
• The ability to work independently and demonstrate initiative
• Highly efficient time management and prioritization skills
• Extremely detail-oriented, ability to multi-task and manage to meet multiple deadlines
• Strong oral and interpersonal communication skills, in person, on the telephone and via email
• Excellent customer service and administration skills
• Proficient in Microsoft Excel, Word and Access
• Collections software experience is a plus

Pay Scale:

• $20.00 to 25.00 per hour, based on experience