Student Loan Account Manager

PeopleShare by PROMAN; Newark (DE); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Paid training program

Career growth opportunities

Competitive compensation

Professional and supportive team

Performance-based incentives

FDCPA/compliance experience

Job summary

PeopleShare by PROMAN is seeking a motivated Student Loan Representative in Newark, DE to assist borrowers with delinquent accounts and repayment solutions. This role focuses on providing excellent customer service within the collections and financial services space.

You will handle payment arrangements, compliance, and ongoing account resolution while supporting a fast-paced team. Evening shifts and two weeknights per week are required, with rotating Saturdays as part of full-time scheduling.

Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Previous customer service experience required.
• Knowledge of FDCPA regulations, credit reports, or collections processes is helpful but not required.
• Bilingual Spanish-speaking candidates are encouraged to apply.

Responsibilities

• Contact borrowers regarding outstanding student loan accounts and work toward positive account resolution.
• Meet departmental performance goals and activity standards.
• Handle a required number of accounts per hour while maintaining quality interactions.
• Negotiate and set up payment arrangements based on individual borrower circumstances.
• Follow up on accounts until resolved, cured from delinquency, settled, or deemed uncollectible.
• Perform skip tracing activities to locate borrower contact information.
• Maintain accurate account notes and documentation in company systems.
• Ensure compliance with FDCPA regulations and company policies.
• Participate in required training and ongoing development programs.
• Provide professional customer service while helping borrowers identify repayment solutions.
• Complete additional duties as assigned by management.

Skills

Customer service experience

Verbal communication

Written communication

Time management

Independence

Handle fast-paced environment

Spanish language (benefit)

Computer proficiency

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Job description

Student Loan Representative

If you are a motivated customer service professional looking for a rewarding opportunity, we encourage you to apply for our Student Loan Representative position. Join a team committed to helping borrowers find solutions while building a successful career in the collections and financial services industry!

Location: Newark, DE
Schedule: Full-Time, 40 Hours per Week
Shift Requirements: Must be available for at least two evening shifts per week and rotating Saturdays

1. Day: 8am-5pm
2. Night: 12pm-9pm

Pay: $18/hr

Join Our Team

We are seeking motivated, customer-focused professionals to join our Student Loan Department. As a Student Loan Representative, you will work directly with borrowers to help resolve delinquent student loan accounts, establish payment arrangements, and provide excellent customer service while maintaining compliance with industry regulations.

This is an excellent opportunity for candidates with customer service, collections, call center, banking, or telemarketing experience who are looking to grow their careers in a professional, goal-driven environment.

As a Student Loan Representative, you will:

• Contact borrowers regarding outstanding student loan accounts and work toward positive account resolution
• Meet departmental performance goals and activity standards
• Handle a required number of accounts per hour while maintaining quality interactions
• Negotiate and set up payment arrangements based on individual borrower circumstances
• Follow up on accounts until resolved, cured from delinquency, settled, or deemed uncollectible
• Perform skip tracing activities to locate borrower contact information
• Maintain accurate account notes and documentation in company systems
• Ensure compliance with FDCPA regulations and company policies
• Participate in required training and ongoing development programs
• Provide professional customer service while helping borrowers identify repayment solutions
• Complete additional duties as assigned by management

Qualifications for Student Loan Representatives:

• High School Diploma or GED required
• Associate's or Bachelor's degree preferred
• Previous customer service experience required
• Collections, call center, telemarketing, banking, loan servicing, or account recovery experience preferred
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Ability to work independently and in a fast-paced environment
• Goal-oriented with a strong work ethic
• Basic computer proficiency and ability to navigate multiple applications
• Knowledge of FDCPA regulations, credit reports, or collections processes is helpful but not required
• Bilingual Spanish-speaking candidates are encouraged to apply

What Makes a Successful Student Loan Representative?

• Strong communication and active listening skills
• Ability to build rapport with customers over the phone
• Professional, empathetic, and solution-focused approach
• Confidence handling challenging conversations
• Self-motivated and comfortable working toward performance goals
• Ability to manage multiple accounts while maintaining attention to detail

Company Benefits:

• Paid training program
• Career growth and advancement opportunities
• Competitive compensation
• Professional and supportive team environment
• Performance-based incentives
• Valuable experience within the financial services industry

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.