Collections Reporting & Data Integrity Specialist

SWBC; San Antonio, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Work/Life balance

Recognition awards

Years of Service awards

Career growth opportunities

Leadership Academy

Continuing education

Healthcare coverage

401(k) plans

Wellness program

Job summary

SWBC is seeking a detail-oriented operational support professional to produce and monitor daily/weekly/monthly reports and collections letter campaigns for a financial services environment. Responsibilities include data processing, validation, and coordinating with Collections leadership, IT, and Dialer Administration to ensure accuracy and on-time delivery.

You will investigate discrepancies, prepare client reports, and support audit readiness with strong attention to data quality and process

Qualifications

• High School diploma or equivalency.
• 1–3 years of data entry, report processing, or related experience.
• Excellent keyboarding and accuracy in data entry.
• Excellent attention to detail and proofreading abilities.
• Strong organizational and communication (written and oral) skills.
• Microsoft Word and Excel basics; reports data grouping and criteria.
• Ability to communicate with all levels, including Managers and Supervisors.
• Able to sit long periods processing and formatting reports.
• Exposure to collections/servicing or financial services operations preferred.
• Familiarity with regulated environments (audit support, record retention).

Responsibilities

• Process, format, and validate data for client-level and internal operational reports.
• Research unexpected results and resolve discrepancies by verifying source data, parameters, and output.
• Verify collections process output against predefined criteria and notify stakeholders of exceptions.
• Utilize dialer and omni-channel reporting tools to monitor service levels and productivity metrics.
• Prepare, reconcile, and distribute daily, weekly, and monthly operational reports within deadlines.
• Produce and distribute ad-hoc and client reports; maintain report specs and distribution lists.
• Prepare and review monthly invoice supporting reports and package details; coordinate corrections as needed.
• Set up and maintain collections letter campaigns and monitor print/mail output for accuracy.
• Support compliance and audit efforts by running production controls and retaining artifacts.
• Collaborate with leadership, IT, and Dialer Administration to validate reporting and daily production.
• Assist with new letter campaign setup and compliance initiatives.
• Contribute to standard operating procedures for client/internal production reports.

Skills

Data entry

Report processing

Excel

Attention to detail

Organizational skills

Communication skills

CRM systems familiarity

Call center platforms

Education

High School diploma or equivalency

Tools

Temenos

LiveVox

Noble/Alvaria

Aspect

Genesys

Microsoft Word

Job description

SWBC is seeking a detail-oriented operational support professional to produce and monitor daily/weekly/monthly reports and collections letter campaigns for a financial services environment. Responsibilities include data processing, validation, and coordinating with Collections leadership, IT, and Dialer Administration to ensure accuracy and on-time delivery.

You will investigate discrepancies, prepare client reports, and support audit readiness with strong attention to data quality and process