Delinquency Support and Payment Solutions Specialist

SWBC; Shavano Park (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Work/Life balance

Career growth opportunities

401(k) retirement plans

Job summary

SWBC is seeking a motivated individual to contact borrowers, negotiate past due payments, and resolve delinquent accounts. You will work to maintain compliance with federal, state, and corporate regulations while using courtesy and professionalism.

The role emphasizes a softer collection approach, leveraging customer service strengths to assist with payments and improve borrower satisfaction. Strong communication and computer skills are essential for success.

Qualifications

• High School Diploma or equivalency.
• Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
• Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
• Call Center experience preferred. Bilingual preferred.

Responsibilities

• Through inbound/out-bound calling, collects past due payments and/or payment arrangements.
• Uses sound judgement to determine suitable collection solutions.
• Documents conversations and updates borrower information in systems.
• Processes electronic payments using the ECM/Portal system.
• Investigates questions, problems or complaints and refers complex situations for resolution.

Skills

Interpersonal communication

Written communication

Oral communication

Problem solving

Telephone etiquette

MS Word / Excel

Call center experience

Bilingual (preferred)

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Internet

Job description

SWBC is seeking a motivated individual to contact borrowers, negotiate past due payments, and resolve delinquent accounts. You will work to maintain compliance with federal, state, and corporate regulations while using courtesy and professionalism.

The role emphasizes a softer collection approach, leveraging customer service strengths to assist with payments and improve borrower satisfaction. Strong communication and computer skills are essential for success.