Dialer Operations Associate (AMD) – Collections

SWBC; Shavano Park (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Work/Life balance

Career growth opportunities

401(k) retirement plan

Continuing education

Job summary

SWBC is seeking an entry-level support specialist to monitor the daily activity of the collections call center's advanced manual dialer (AMD). You will track production statistics, review service levels, and help generate basic reports to improve workforce efficiency.

In a fast-paced environment, you’ll balance independent work with teamwork, learn the AMD and collections software, and contribute to process improvements while staying compliant with applicable laws and company policies.

Qualifications

• High school diploma or GED required; some college coursework preferred.
• Proficient in organizational planning, multi-tasking, data collection and analysis.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Initiate the manual “click to dial” system (AMD) to agent.
• Export and load information from the work distribution system or databases into the dialer app.
• Adjust campaign filters to meet defined contact strategies.
• Support the establishment and maintenance of agent profiles and maintenance of reports.

Skills

Organizational skills

Data analysis

Multi-tasking

Communication skills

Time management

Education

High school diploma or GED

Some college coursework in Computer Operations or Business Administration

Tools

Microsoft Office

Job description

SWBC is seeking an entry-level support specialist to monitor the daily activity of the collections call center's advanced manual dialer (AMD). You will track production statistics, review service levels, and help generate basic reports to improve workforce efficiency.

In a fast-paced environment, you’ll balance independent work with teamwork, learn the AMD and collections software, and contribute to process improvements while staying compliant with applicable laws and company policies.