Remote Payment Reminder Specialist

SWBC; Town of Texas (WI); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Work/life balance

Career growth

401(k) retirement plans

Wellness program

Job summary

SWBC is seeking an articulate collections specialist to contact borrowers from various institutions, handling past due accounts via inbound and outbound calls. You will negotiate payments, document conversations, and follow all regulations and policies to resolve delinquencies.

The role emphasizes accurate data entry, safe handling of electronic payments, and delivering excellent borrower service while maintaining compliance. This is a full-time, on-site position with growth opportunities.

Qualifications

• High School Diploma or equivalency.
• Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
• Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
• Call Center experience preferred.
• Bilingual preferred.
• Able to sit for long periods of time; able to stoop, kneel, and lift 10–20 lbs. of files or other documents.
• Able to type a minimum of 35 wpm.

Responsibilities

• Through inbound/outbound calling, collect past due payments and/or payment arrangements to resolve delinquent accounts.
• Use sound judgement and follow client and corporate policies to determine suitable collection solutions.
• Consistently document conversations clearly and concisely in required collection systems; accurately update borrower personal information to provide to financial institutions.
• Accurately process electronic payments using the ECM/Portal system.
• Accurately investigate questions, problems or complaints and promptly refer complex situations to the appropriate resources to ensure client and borrower satisfaction.

Skills

Interpersonal communication

Oral and written communication

Telephone etiquette

Multitasking

Typing speed 35 wpm

Education

High School Diploma or equivalency

Tools

Microsoft Word

Excel

Internet

Job description

SWBC is seeking an articulate collections specialist to contact borrowers from various institutions, handling past due accounts via inbound and outbound calls. You will negotiate payments, document conversations, and follow all regulations and policies to resolve delinquencies.

The role emphasizes accurate data entry, safe handling of electronic payments, and delivering excellent borrower service while maintaining compliance. This is a full-time, on-site position with growth opportunities.