Collections Operations Specialist

Redstone Federal Credit Union; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Redstone Federal Credit Union in Huntsville, AL seeks an Administrative/Collections support specialist to process payments, manage workflows in collection software, and maintain daily ledger balance. You will handle correspondence, authorizations, and document preparation, while assisting with vendor invoices and filing.

The role requires 2 years of administrative or financial services experience, and proficiency in Microsoft Office. Strong attention to detail and confidentiality are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years administrative or financial services experience.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Documents and processes departmental work, including verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
• Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
• Processes a variety of payments to include attorney payments, loan recovery payments, share recovery payments, trustee payments;
• Manages workflows in appropriate collection software to include, account maintenance, approved charge-off accounts, closing lines of credit, pulling credit bureau reports and refunding fees on closed accounts.
• Processes third-party emails, approves member letters and notices for vendor processing, sends account closure letters when needed, processes account closure emails / letters and deliver them to members; prepares affidavits and other correspondences
• Create requisitions and submit invoices for payment for all Collections third-party vendors.
• Ensures the Collections general ledger accounts balance on a daily basis and works with the Accounting Department to ensure accuracy.
• Prepare and deliver attorney files / packs for bankruptcy notices, recovery accounts Estate claim efforts.
• Answers incoming calls and emails and directs members to appropriate Collection Representatives.
• Operates computers, scanners, copiers, optical imaging, mail and other related standard office and processing equipment.
• Maintains records of work performed; assists in ordering and maintaining an inventory of supplies for the department.

Skills

Member service practices

Regulatory compliance

Microsoft Office

Communication skills

Time management

Education

High School Diploma or GED

2 Years administrative or financial services experience

Tools

Microsoft Office Suite

Job description

Redstone Federal Credit Union in Huntsville, AL seeks an Administrative/Collections support specialist to process payments, manage workflows in collection software, and maintain daily ledger balance. You will handle correspondence, authorizations, and document preparation, while assisting with vendor invoices and filing.

The role requires 2 years of administrative or financial services experience, and proficiency in Microsoft Office. Strong attention to detail and confidentiality are essential.