Collections Specialist

121 Disposal Company; Birmingham (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

121 Disposal Company is seeking a Collections Specialist for its Birmingham, AL office. This on-site role focuses on accounts receivable, debt collection activities, and timely follow-up on invoices.

You will communicate with customers by phone and email to resolve billing issues and arrange payments, while maintaining accurate records and generating collection reports. The ideal candidate brings strong debt collection experience, excellent communication skills, and basic finance knowledge.

Qualifications

• Strong debt and cash collection skills, including accounts receivable and payment follow-up.
• Excellent communication and customer service skills, with professional handling of sensitive conversations.
• Basic finance knowledge, including invoicing, reconciliation, and payment terms.

Responsibilities

• Assist accounts receivable and conduct debt and cash collection activities.
• Follow up on outstanding invoices via phone and email to resolve issues.
• Maintain accurate records and prepare collection reports.
• Collaborate with finance and operations teams to support financial health.
• Adhere to company policies and regulatory requirements.
• Identify potential collection risks and suggest process improvements.

Skills

Debt collection

Communication

Finance knowledge

Attention to detail

Office software

On-site work

Experience in collections

High school diploma

Education

High school diploma or equivalent

Business/Finance/Accounting coursework

Tools

Billing/Accounting systems

Job description

We’re looking for a Collections Specialist to join our Birmingham office at 121 Disposal Co.. It’s a great company to work for, and this could be a good fit for someone with experience in collections, customer service, call centers, or other phone-based work.

Company Description

121 Disposal Company is a locally-owned and operated waste services business founded in 2019 to reenergize the waste industry. The company focuses on delivering responsive, reliable, and tailored waste solutions for a diverse range of customers and businesses. Because every job and client is unique, 121 Disposal Company offers a wide variety of services to match specific operational and environmental needs. Team members join a growing organization that values community relationships, customer satisfaction, and continuous improvement in service quality.

Role Description

The Collections Specialist is a full-time, on-site role based in the Greater Birmingham, Alabama Area. This role is responsible for assisting accounts receivable, conducting debt and cash collection activities, and following up on outstanding invoices in a timely and professional manner. The Collections Specialist will communicate with customers by phone, and email to resolve billing issues, negotiate payment arrangements, and ensure a positive customer experience. Daily responsibilities include maintaining accurate records, preparing collection reports, collaborating with finance and operations teams, and adhering to company policies and regulatory requirements. The role also involves identifying potential risks, recommending improvements to collection processes, and supporting overall financial health of the company.

Qualifications

• Strong debt and cash collection skills, including experience with accounts receivable and payment follow-up.
• Excellent communication and customer service skills, with the ability to handle sensitive conversations professionally.
• Basic finance knowledge, including understanding of invoicing, account reconciliation, and payment terms.
• Solid attention to detail, organizational skills, and ability to manage multiple accounts and deadlines.
• Proficiency with office software and billing or accounting systems.
• Ability to work on-site in the Greater Birmingham, Alabama Area and collaborate effectively with cross-functional teams.
• Prior experience in collections, credit control, or a related financial role is preferred.
• High school diploma or equivalent required; additional education in business, finance, or accounting is a plus.