Collections Leader - Call Center Operations

Mass Markets; Tampa (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Mass Markets, located in Tampa, Florida, is seeking an experienced Collections Manager to lead and oversee collections operations in a fast-paced environment. You will manage collections teams, drive recovery performance, and develop strategies to enhance operational efficiency while ensuring compliance.

The ideal candidate will have strong leadership skills and a proven background in collections management. This position offers an opportunity to make a significant impact with a team committed to operational excellence and customer experience.

Qualifications

• Minimum 4 years in collections management or call center operations.
• Strong background in debt collection laws and compliance.
• Effective communication and interpersonal skills.
• Ability to manage diverse teams and inspire performance.

Responsibilities

• Oversee collections supervisors and agents, fostering a positive work environment.
• Set performance expectations and monitor key metrics.
• Develop strategies to optimize debt recovery efforts.
• Monitor performance metrics and implement improvements.
• Ensure compliance with debt collection laws and industry standards.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Education

Associate degree or equivalent

Tools

CRM systems

Call center technology

Job description

Mass Markets, located in Tampa, Florida, is seeking an experienced Collections Manager to lead and oversee collections operations in a fast-paced environment. You will manage collections teams, drive recovery performance, and develop strategies to enhance operational efficiency while ensuring compliance.

The ideal candidate will have strong leadership skills and a proven background in collections management. This position offers an opportunity to make a significant impact with a team committed to operational excellence and customer experience.