Collections Operations Lead

Tampa Bay Federal; Tampa (FL); On-site; USD 52,000 - 64,000; Full time

Job summary

Tampa Bay Federal in Tampa, FL is seeking a Collections Assistant Manager to supervise and coordinate the day-to-day activities of the collection team, allocate work, review performance for thoroughness and accuracy, and train staff to ensure policy compliance.

This role handles mortgage, credit card, or installment loan accounts, leads monthly reviews, approves modifications, analyzes trends, prepares reports, and maintains documentation for bankruptcy and third-party collections.

Qualifications

• Two to five years of collections or related experience, including time spent in preparatory positions.
• A high school degree or GED required.
• Experience supervising staff and coordinating workflow in a collections environment.

Responsibilities

• Sets performance goals for staff, oversees progress, and manages departmental flow to ensure established standards are consistently met
• Leads monthly performance conversations and completes annual performance reviews for direct reports
• Works escalated accounts and communications and approves modifications
• Reviews and analyzes collection team trends, reporting results to management and recommending corrective strategies
• Leads monthly charge-off review meetings with Collection Manager to assess loss trends and forecast upcoming charge-offs, delinquency ratios, and balances
• Prepares, maintains, and ensures the accuracy of required records and reports, including charge-off recommendations, month-end processes, loan servicing, and payment modifications
• Ensures appropriate and complete documentation for bankruptcy accounts and accounts placed with collection agencies and legal counsel

Skills

Staff supervision

Training staff

Compliance knowledge

Attention to detail

Education

High school diploma or GED

Job description

Tampa Bay Federal in Tampa, FL is seeking a Collections Assistant Manager to supervise and coordinate the day-to-day activities of the collection team, allocate work, review performance for thoroughness and accuracy, and train staff to ensure policy compliance.

This role handles mortgage, credit card, or installment loan accounts, leads monthly reviews, approves modifications, analyzes trends, prepares reports, and maintains documentation for bankruptcy and third-party collections.