Director of Outbound Collections Operations

Mass Markets; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Mass Markets is seeking an experienced Collections Operations Manager to oversee our outbound collections function in Tampa, Florida. The role focuses on driving collection performance, enhancing operational efficiency, and executing strategies that support business objectives.

The ideal candidate will lead collections teams, develop performance initiatives, and engage with internal stakeholders to ensure compliance and operational success. A commitment to ethical conduct and proven experience in call center operations is essential.

Qualifications

• Minimum of 6-10 years in a senior leadership role in debt collection or financial services.
• Proven track record of success in driving collections performance and managing teams.
• Thorough understanding of debt collection laws and compliance requirements.

Responsibilities

• Lead outbound collections function and drive performance to meet financial targets.
• Develop and implement strategic initiatives to optimize collections performance.
• Collaborate with stakeholders to address complex collection issues and maintain compliance.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Project management

Education

Bachelor's degree in business administration, finance, or a related field

Master's degree or relevant certifications

Tools

Collection management software

CRM systems

Job description

Mass Markets is seeking an experienced Collections Operations Manager to oversee our outbound collections function in Tampa, Florida. The role focuses on driving collection performance, enhancing operational efficiency, and executing strategies that support business objectives.

The ideal candidate will lead collections teams, develop performance initiatives, and engage with internal stakeholders to ensure compliance and operational success. A commitment to ethical conduct and proven experience in call center operations is essential.