Collections Customer Service Representative

Atterro; Town of Geneseo (NY); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Good weekly pay

Health benefits

401(k) option

Job summary

Atterro is hiring a Collections Customer Service Representative in Geneseo, NY. The role focuses on inbound/outbound calls, payment arrangements, and customer inquiries, with a shift 8:00 AM to 5:00 PM.

Benefits include good weekly pay, health benefits, and 401(k) option. High school diploma required; strong communication and negotiation skills, ability to work onsite in Geneseo.

Qualifications

• High school diploma or GED required.
• Strong customer service, communication, and negotiation skills.
• Ability to handle inbound and outbound calls professionally.
• Comfortable multitasking across multiple computer systems.
• Strong typing, data entry, and organizational skills.
• Basic knowledge of standard office software and procedures.
• Ability to problem-solve and resolve customer concerns effectively.
• Goal-oriented with a willingness to learn and meet performance targets.
• Reliable attendance and ability to work onsite in Geneseo, NY.

Responsibilities

• Handle inbound and outbound customer calls regarding account inquiries and payment arrangements.
• Answer customer questions and provide timely, professional support.
• Discuss payment options and negotiate repayment solutions.
• Respond to customer emails with accurate and helpful information.
• Troubleshoot account issues and resolve customer concerns efficiently.
• Document all customer interactions accurately in the system.
• Follow call scripts, company policies, and compliance requirements.
• Maintain a positive, professional experience during every customer interaction.
• Meet productivity, quality, and performance goals.

Skills

Customer service

Communication skills

Negotiation skills

Typing speed

Data entry

Organizational skills

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Now hiring Collections Customer Service Representative
Location: Geneseo, NY
Pay Rate: $21.48 – $22.68 per hour
Shift: 8:00 AM to 5:00 PM

Customer Happiness Specialist (Yes, It’s a Real Job!)

Got people skills? Join us as a Collections Customer Service Representative and deliver the kind of customer service that makes every call count

Benefits

• Good weekly pay – because you make customers happy
• Health benefits – medical, dental, vision
• 401(k) option – future you will thank you

Requirements

• High school diploma or GED required
• Strong customer service, communication, and negotiation skills
• Ability to handle inbound and outbound calls professionally
• Comfortable multitasking across multiple computer systems
• Strong typing, data entry, and organizational skills
• Basic knowledge of standard office software and procedures
• Ability to problem‑solve and resolve customer concerns effectively
• Goal-oriented with a willingness to learn and meet performance targets
• Reliable attendance and ability to work onsite in Geneseo, NY

Job Duties

• Handle inbound and outbound customer calls regarding account inquiries and payment arrangements
• Answer customer questions and provide timely, professional support
• Discuss payment options and negotiate repayment solutions
• Respond to customer emails with accurate and helpful information
• Troubleshoot account issues and resolve customer concerns efficiently
• Document all customer interactions accurately in the system
• Follow call scripts, company policies, and compliance requirements
• Maintain a positive, professional experience during every customer interaction
• Meet productivity, quality, and performance goals

“Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me” Staffmark Associate

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