Collections Customer Service Representative

Atterro; Town of Perry (NY); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Benefits (medical/dental/vision)

Life and disability insurance

401(k) plan

Team oriented environment

Job summary

Staffmark in Geneseo, NY is hiring a Collections Customer Service Representative. You will handle inbound and outbound calls, discuss payment options, and help customers resolve account inquiries.

The role emphasizes strong communication, negotiation skills, and the ability to work onsite in Geneseo. Pay rate is $21.48–$22.68 per hour with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Excellent negotiation and problem-solving abilities.
• Ability to handle inbound/outbound calls professionally.
• Proficiency with basic office software.
• Reliable attendance and willingness to learn.

Responsibilities

• Handle inbound and outbound calls regarding account inquiries and payment arrangements.
• Answer questions and provide timely, professional support.
• Discuss payment options and negotiate repayment solutions.
• Respond to customer emails with accurate information.
• Troubleshoot account issues and resolve customer concerns efficiently.
• Document all interactions in the system.
• Follow scripts and company policies.
• Maintain a positive, professional experience during interactions.
• Meet productivity and performance goals.

Skills

Customer service

Communication skills

Negotiation

Multitasking across computer systems

Typing/data entry

Education

High school diploma or GED

Job description

Now hiring for a Collections Customer Service Representative
Location: Geneseo, NY
Pay Rate: $21.48 – $22.68 per hour
Shift: 8:00 AM to 5:00 PM

From “Hello” to “Happy Customer”. Be the Difference!

Looking for Collections Customer Service Representative jobs in Geneseo where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Handle inbound and outbound customer calls regarding account inquiries and payment arrangements
• Answer customer questions and provide timely, professional support
• Discuss payment options and negotiate repayment solutions
• Respond to customer emails with accurate and helpful information
• Troubleshoot account issues and resolve customer concerns efficiently
• Document all customer interactions accurately in the system
• Follow call scripts, company policies, and compliance requirements
• Maintain a positive, professional experience during every customer interaction
• Meet productivity, quality, and performance goals

Requirements

• High school diploma or GED required
• Strong customer service, communication, and negotiation skills
• Ability to handle inbound and outbound calls professionally
• Comfortable multitasking across multiple computer systems
• Strong typing, data entry, and organizational skills
• Basic knowledge of standard office software and procedures
• Ability to problem-solve and resolve customer concerns effectively
• Goal-oriented with a willingness to learn and meet performance targets
• Reliable attendance and ability to work onsite in Geneseo, NY

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“The Staffmark team had consistent communication and a friendly demeanor.” Staffmark Associate