Collections Clerk (33232)

ExamWorks; Roseland (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

ExamWorks in Roseland, NJ is seeking a Collections Clerk, onsite, to manage accounts receivable, billing inquiries, collections and dispute resolution. The role emphasizes collaboration with attorneys and professional services clients to resolve high-value billing matters.

The ideal candidate has 3+ years in AR/billing, strong communication, and attention to detail in a fast-paced environment. This position supports a team focused on accurate invoicing and timely payments.

Qualifications

• 3+ years of experience in accounts receivable, collections, billing, or revenue cycle management.
• Experience working with law firms, attorneys, legal departments, or other professional services organizations.
• Proven ability to resolve billing disputes and negotiate payment solutions.
• Strong understanding of accounts receivable processes and collection best practices.
• Excellent verbal and written communication skills, with the ability to interact professionally with attorneys, partners, executives, and clients.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage accounts receivable portfolio and oversee collection activities to ensure timely payment of outstanding balances.
• Investigate, resolve, and document billing disputes while maintaining positive client relationships.
• Work directly with attorneys, law firms, legal staff, and clients to address billing inquiries and payment concerns.
• Review invoices for accuracy and coordinate corrections when necessary.
• Negotiate payment arrangements and follow up on delinquent accounts.
• Partner with internal stakeholders to reduce aging receivables and improve collection outcomes.
• Maintain accurate records of collection efforts, dispute resolutions, and account status updates.
• Escalate complex collection and billing issues when appropriate.

Skills

Accounts receivable

Billing & collections

Negotiation

Communication

Client relationships

Education

High school diploma or equivalent

Tools

Legal billing systems

E-billing platforms

Job description

ExamWorks is looking for a Collections Clerk (internally called a Billing and Collections Clerk) to join our team onsite! We are seeking a highly organized and customer-focused professional with experience managing accounts receivable, billing inquiries, collections, and dispute resolution. The ideal candidate has worked directly with attorneys, law firms, legal departments, or professional services organizations and is comfortable navigating complex billing matters with high-value clients.

Key Responsibilities

• Manage accounts receivable portfolio and oversee collection activities to ensure timely payment of outstanding balances.
• Investigate, resolve, and document billing disputes while maintaining positive client relationships.
• Work directly with attorneys, law firms, legal staff, and clients to address billing inquiries and payment concerns.
• Review invoices for accuracy and coordinate corrections when necessary.
• Negotiate payment arrangements and follow up on delinquent accounts.
• Partner with internal stakeholders to reduce aging receivables and improve collection outcomes.
• Maintain accurate records of collection efforts, dispute resolutions, and account status updates.
• Escalate complex collection and billing issues when appropriate.

Required Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in accounts receivable, collections, billing, or revenue cycle management.
• Experience working with law firms, attorneys, legal departments, or other professional services organizations.
• Proven ability to resolve billing disputes and negotiate payment solutions.
• Strong understanding of accounts receivable processes and collection best practices.
• Excellent verbal and written communication skills, with the ability to professionally interact with attorneys, partners, executives, and clients.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Prior experience in a law firm, legal services environment, or professional services organization.
• Experience collecting on aged receivables and managing complex billing arrangements.
• Familiarity with legal billing systems, e-billing platforms, or professional services invoicing.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.