Collections Specialist, Legal Services

Swanson, Martin & Bell, LLP; Chicago (IL); On-site; USD 57,000 - 63,000; Full time

Benefits offered by this job

HDHP with HSA or PPO

Telehealth program

Mail order prescriptions

Maternity care program

Dental insurance

Vision insurance

HSA/FSAs

Short-term disability

Long-term disability

Life insurance

AD&D insurance

Employee Assistance Program

Vacation/PTO

Sick time

401(k)

Transportation benefits

Job summary

Swanson Martin & Bell, LLP in Chicago, IL is seeking a Collections Specialist to support attorneys by managing client account portfolios and ensuring accurate balance reporting. You will review aging, initiate resolution of receivables, and collaborate with Cash Receipts and Billing to resolve disputes while maintaining strong relationships with attorneys and clients.

The role requires at least 2 years of high-volume collections and solid organizational skills; law firm experience is a plus.

Qualifications

• Minimum of 2 years high-volume collections experience required.
• Advanced organizational skills a must.
• Previous law firm experience is a plus!
• Must maintain professionalism in client interactions.

Responsibilities

• Manage an account portfolio and assist reconciliation for collections.
• Review aging of assigned portfolio.
• Initiate review, research, and resolution of receivables.
• Collaborate with Cash Receipts and Billing to resolve unpaid cash and client disputes.
• Maintain relationships with attorneys, billers, and cash receipts.
• Respond to client inquiries related to accounts receivable balances and invoicing.
• Provide management updates on credit issues including bankruptcy and bad debt.
• Provide recommendations on accounts to be sent to collections with narrative summaries.

Skills

High-energy

Perseverance

High-volume collections

Organizational skills

Job description

Swanson Martin & Bell, LLP is looking for a skilled Collections Specialist, responsible for assisting attorneys with the management of their client’s account portfolios, while ensuring true and accurate information is reflected with respect to outstanding balances owed to the Firm.

Benefits

• HDHP with HSA or PPO Medical Insurance

24/7 Telehealth Program and 24/7 Nurse line
Mail Order Prescriptions
Maternity Care Program

• Dental Insurance with Virtual Dental Visits
• Vision Insurance
• Health Savings Account (HSA) and Medical Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Short- and Long-Term Disability Plans (STD/LTD)
• Life Insurance Benefits

Basic Life Insurance + Accidental Death and Dismemberment
Voluntary Life Insurance and AD&D Insurance

• Life/Employee Assistance Program (EAP)
• Vacation/PTO and Sick Time Allowances
• 401k Plan
• Qualified Transportation Benefits

Core Responsibilities

• Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from clients
  • Reviews aging of assigned portfolio
• Initiates the review, research, and resolution of receivables
• Works collaboratively with Cash Receipts and Billing to resolve unpaid cash and non-payment client-related disputes
• Maintains quality relationships with attorneys, billers, and cash receipts

Responsibilities

• Manages aged accounts receivable including, contacting clients to collect delinquent invoices and taking appropriate action to resolve underlying issues
• Respond to client inquiries related to accounts receivable balances and invoicing
• Provides management updated information on credit issues related to notification of bankruptcy and bad debt issues
• Provides management with recommendations on accounts to be sent to collections in written narrative summary, detailing the account and collection history, and including copies of all needed documentation
• Demonstrates accuracy in posting charges, payments, and adjustments into the billing system
• Notates any and all information into the billing system for future reference
• Performs accounting and clerical functions to support the Accounts Receivable Department through contacting clients to collect on past due balances and providing statements and/or invoices
• Contributes to Accounting team environment as a cross function assumed necessary, in order to meet department deadlines and objectives
• Resolves valid or authorized deductions accordingly
• Summarizes receivables by verifying totals accurately
• Updates weekly and/or monthly collections reports as needed
• Analyzes and recommends resolutions for disputed issues with clients
• Ensures contract terms and conditions are being followed and notifies clients, as needed

Additional Responsibilities

• Handles special projects, as needed
• Follows up on payment denials and underpayments on client accounts, while working with payors to ensure that all claims have been processed correctly and have been applied to the appropriate accounts
• Monitors the collections process to ensure that any adjustments and write-offs have been documented and recorded on client accounts
• Notifies attorneys of delinquent accounts and any actions being taken

Qualifications

• Must have high-energy and perseverance, while remaining professional on all customer interactions
• Minimum of 2 years previous high-volume collections experienced required
• Advanced organizational skills a must
• Previous law firm experience is a plus!

Compensation

Starting at $32.97 per hour ($60,000 annually), DOE

Swanson Martin & Bell, LLP offers an excellent benefits package, including medical, dental, vision, qualified transportation benefits, life insurance, vacation and sick time, holiday pay, and 401(k).