Collections Call Center Manager

Mandarich-Law-Group,-LLP; Los Angeles (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical and Dental coverage

401K plan with company match

Paid time off

Paid parental leave

Paid holidays

Job summary

Mandarich Law Group in Woodland Hills, CA is seeking a Call Center Manager with 3-5 years of call center or collections experience to lead our collections team. The role focuses on target achievement, coaching, and regulatory compliance within a fast-paced environment.

You will monitor performance data, drive improvements, and coordinate with cross-functional teams to optimize collection efforts while maintaining high service standards.

Qualifications

• 3–5 years supervisory experience in collections or call center.
• Strong telephone communication and negotiation abilities.
• Oversee the collections team and ensure they meet goals.
• Ensure compliance with collections laws and regulations.
• Analyze data to identify trends to improve collection efforts.
• Spanish language is not required but extremely helpful.
• Knowledge of relevant regulations and compliance requirements preferred.

Responsibilities

• Manage a team of collections specialists and ensure targets are met.
• Provide regular feedback and coaching to collection specialists to improve performance.
• Oversee call center operations and scheduling; ensure service levels.
• Monitor regulatory compliance and risk controls within the team.
• Analyze performance data to identify trends and drive improvements.

Skills

Supervisory experience

Call center experience

Collections experience

Negotiation skills

Data analysis

Regulatory compliance knowledge

Spanish helpful

Job description

Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.

The Collections Call CenterManager is responsible foran managing a team of collections specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.

• At least 3 years supervisory experience in collections or call center environment preferred
• Strong telephone communication and negotiation abilities
• Ability to oversee the collections teamand ensure they are meeting setgoals and targets
• Ability to ensure compliance with relevantregulations and laws governing collections efforts
• regular feedback andcoaching to collection specialiststo improve performance
  Proficiency in Spanish is not required by extremely helpful
• Ability to analyze data and identifytrends to improve collectionsefforts
• Knowledge of relevant regulationsand compliance requirementspreferred
  

• Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
• Medical and Dental coverage; 401K plan with company match
• PTO
• Paid Parental Leave
• Paid Holidays