Collections Call Center Lead - Drive Results & Compliance

Mandarich Law Group, LLP; Los Angeles (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Monthly bonus plan

Medical and dental coverage

401K with company match

PTO

Paid parental leave

Paid holidays

Job summary

Mandarich Law Group, LLP is seeking a Call Center Manager for the Woodland Hills, CA office. You will lead a team of collections specialists, drive performance against goals, and ensure regulatory compliance in day-to-day operations.

Candidates should have 3+ years of supervisory experience in collections or call centers, strong negotiation and communication skills, and the ability to coach staff. Spanish proficiency is a plus, not required.

Qualifications

• 3+ years supervisory experience in collections or call center environment preferred.
• Strong telephone communication and negotiation abilities.
• Ability to oversee the collections team and ensure they are meeting set goals and targets.
• Ability to ensure compliance with relevant regulations and laws governing collections efforts.
• Regular feedback and coaching to collection specialists to improve performance.
• Proficiency in Spanish is not required but extremely helpful.
• Ability to analyze data and identify trends to improve collection efforts.
• Knowledge of relevant regulations and compliance requirements preferred.

Responsibilities

• Manage a team of collections specialists and oversee daily operations.
• Ensure the team meets set goals and targets.
• Provide regular feedback and coaching to staff to improve performance.
• Ensure compliance with applicable regulations governing collections efforts.

Skills

Call center management

Negotiation

Coaching

Data analysis

Regulatory compliance

Team supervision

Job description

Mandarich Law Group, LLP is seeking a Call Center Manager for the Woodland Hills, CA office. You will lead a team of collections specialists, drive performance against goals, and ensure regulatory compliance in day-to-day operations.

Candidates should have 3+ years of supervisory experience in collections or call centers, strong negotiation and communication skills, and the ability to coach staff. Spanish proficiency is a plus, not required.