Collections Call Center Manager — Lead, Coach & Optimize

Mandarich-Law-Group,-LLP; Los Angeles (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical and Dental coverage

401K plan with company match

Paid time off

Paid parental leave

Paid holidays

Job summary

Mandarich Law Group in Woodland Hills, CA is seeking a Call Center Manager with 3-5 years of call center or collections experience to lead our collections team. The role focuses on target achievement, coaching, and regulatory compliance within a fast-paced environment.

You will monitor performance data, drive improvements, and coordinate with cross-functional teams to optimize collection efforts while maintaining high service standards.

Qualifications

• 3–5 years supervisory experience in collections or call center.
• Strong telephone communication and negotiation abilities.
• Oversee the collections team and ensure they meet goals.
• Ensure compliance with collections laws and regulations.
• Analyze data to identify trends to improve collection efforts.
• Spanish language is not required but extremely helpful.
• Knowledge of relevant regulations and compliance requirements preferred.

Responsibilities

• Manage a team of collections specialists and ensure targets are met.
• Provide regular feedback and coaching to collection specialists to improve performance.
• Oversee call center operations and scheduling; ensure service levels.
• Monitor regulatory compliance and risk controls within the team.
• Analyze performance data to identify trends and drive improvements.

Skills

Supervisory experience

Call center experience

Collections experience

Negotiation skills

Data analysis

Regulatory compliance knowledge

Spanish helpful

Job description

Mandarich Law Group in Woodland Hills, CA is seeking a Call Center Manager with 3-5 years of call center or collections experience to lead our collections team. The role focuses on target achievement, coaching, and regulatory compliance within a fast-paced environment.

You will monitor performance data, drive improvements, and coordinate with cross-functional teams to optimize collection efforts while maintaining high service standards.