Collections Associate | Mon–Fri Schedule + Benefits

Trueml; Everett (WA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

401(k) plan

Job summary

Sentry Credit, now part of the TrueML family, is expanding our Everett, WA operations and growing into Lenexa, KS. This onsite role emphasizes customer engagement, negotiation, and meticulous record-keeping to support debt resolutions in a compliant, empathetic way.

Ideal candidates have at least 1 year in customer service or collections, strong communication skills, and thrive in a fast-paced environment with a clear path for career growth within the fintech/debt-collection space.

Qualifications

• 1 year of experience in customer service, contact centers, collections, or a related client-facing role.
• High school diploma or GED required.

Responsibilities

• Drive consumer engagement by guiding conversations to resolve outstanding balances.
• Negotiate and problem-solve with consumers to create viable repayment plans.
• Master multi-system navigation across software platforms for real-time updates.
• Maintain accurate records of communications and account activity across channels.
• Uphold quality and compliance, demonstrating empathetic debt recovery.
• Communicate clearly, de-escalate tough situations with active listening.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Sentry Credit, now part of the TrueML family, is expanding our Everett, WA operations and growing into Lenexa, KS. This onsite role emphasizes customer engagement, negotiation, and meticulous record-keeping to support debt resolutions in a compliant, empathetic way.

Ideal candidates have at least 1 year in customer service or collections, strong communication skills, and thrive in a fast-paced environment with a clear path for career growth within the fintech/debt-collection space.