Collections Specialist I — Uncapped Commission & Growth

Lever, Inc.; Everett (WA); On-site; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

401(k) retirement plan

Disability and life insurance

FSA/Limited FSA

Parental leave and PTO

Job summary

Sentry Credit in Everett, WA seeks a Collections Specialist to help consumers navigate repayment with empathy and clarity. You will drive account resolutions, guide customers toward feasible plans, and document interactions across multiple systems.

This role offers a Monday–Friday schedule, $21/hour plus uncapped commissions, and benefits including medical/dental/vision and a 401(k). Prior customer service or collections experience is valued; bilingual Spanish/English is a plus.

Qualifications

• High school diploma or GED required.
• 1 year of experience in customer service, collections, or related client-facing role.
• Bilingual Spanish and English is encouraged.

Responsibilities

• Drive Consumer Engagement: Manage a consistent flow of calls, guiding conversations to help individuals resolve outstanding account balances.
• Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.
• Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service.
• Maintain Accurate Records: Document all communications and account activities across multiple digital channels.
• Champion Our Mission: Uphold high standards of quality and compliance, embodying our empathetic approach to debt recovery.
• Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass KPIs for 6+ months unlock promotion opportunities!

Skills

Communication

Negotiation

Adaptability

Problem-solving

Organization

Education

High school diploma or GED

Job description

Sentry Credit in Everett, WA seeks a Collections Specialist to help consumers navigate repayment with empathy and clarity. You will drive account resolutions, guide customers toward feasible plans, and document interactions across multiple systems.

This role offers a Monday–Friday schedule, $21/hour plus uncapped commissions, and benefits including medical/dental/vision and a 401(k). Prior customer service or collections experience is valued; bilingual Spanish/English is a plus.