Collections Associate

Builtwell Bank; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

A financial institution located in the United States is seeking an individual to assist with assessing hardship workout requests and granting alternative financing options. The successful candidate will be responsible for identifying past due accounts, reviewing customer profiles, and contacting customers to resolve delinquency. A high school diploma and some collection experience are preferred. This role offers an opportunity to make a positive impact on customer financial situations.

Qualifications

• Some collection experience preferred.
• Experience in collections or related field is preferred.
• Strong communication and negotiation skills desired.

Responsibilities

• Identify past due accounts that meet criteria for contact.
• Review file information and bank records to determine overall customer profile.
• Establish written, verbal or personal contact with customers in order to resolve delinquency.
• Use effective skip trace techniques to locate missing customers and collateral.
• Review proper approach to adjust delinquent condition through direct collections, collateral recovery and disposition, loan extensions, or restructuring of loan terms.

Skills

Skip tracing

Debt collection

Customer communication

Accounts receivable

Education

High School diploma or equivalent work experience

Job description

Broad Street Corporate
728 Broad St
Chattanooga, TN 37402, USA

Responsible for assisting with assessing hardship workout requests and granting alternative financing options within guidelines that meet the requirements of the bank as applicable.

• Identify past due accounts that meet criteria for contact.
• Review file information and bank records to determine overall customer profile.
• Establish written, verbal or personal contact with customers in order to resolve delinquency.
• Use effective skip trace techniques to locate missing customers and collateral.
• Review proper approach to adjust delinquent condition through direct collections, collateral recovery and disposition, loan extensions, or restructuring of loan terms.

High School diploma or equivalent work experience. Some collection experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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