Collections Specialist I

ORNL Federal Credit Union; Knoxville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

ORNL Federal Credit Union is seeking a Collections Specialist I in Knoxville, TN to contact delinquent members, arrange payments, and document interactions in the collections platform.

The role requires 1+ year in banking collections and strong communication, organizational, and analytical skills, with attention to deadlines and customer service excellence.

Qualifications

• Minimum 1 year of experience processing transactions and delivering customer/member service in a banking or credit union environment.
• One or more years of experience in a banking or credit union collections environment preferred.
• High School Diploma or GED required.

Responsibilities

• Performs outbound calls on delinquent members and documents interactions, payment arrangements, and action plans in the core collection platform.
• Skip traces for members not reached; reviews loan documentation and references prior collection notes to reach the member.
• Performs other job related duties as assigned.

Skills

Microsoft Office

Word

Excel

PowerPoint

Communication skills

Organizational skills

Analytical skills

Time management

Education

High School Diploma or GED

Job description

Northshore
2077 Town Center Blvd
Knoxville, TN 37922, USA

Description

Role: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.
Essential Functions and Responsibilities:

• Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform.
• Skip traces for members that the Credit Union hasn’t been successful in reaching; reviews loan documentation, leverages skip trace platorm(s) and references prior collection notes in an effort to reach the member.
• Performs other job related duties as assigned.

Experience:

• Minimum 1 year of experience processing transactions and delivering customer/member service in a banking or credit union environment Required
• One or more years of experience in a banking or credit union collections environment Preferred

Education:

• High School Diploma or GED Required

Other Skills Required:

• Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint.
• Excellent organizational and analytical skills
• Ability to communicate clearly and professionally with all levels of an organization.
• Excellent written and verbal communication skills, including business writing ability
• Excellent time management skills and accustomed to working with deadlines.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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