Collections Representative

Consumers National Bank; Minerva (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Consumers National Bank in Minerva, OH seeks a detail-oriented Collections Associate to support the Workout Officer in managing foreclosures, repossessions, and related collection activities. You will coordinate with branch managers and staff to execute collection strategies and keep accurate records.

This role requires solid communication, negotiation, and time management skills, plus proficiency with Microsoft Office and financial reporting.

Qualifications

• Associates Degree or equivalent work experience.
• Two years collections experience in banking preferred.
• Strong communication skills.
• Attention to detail.
• Excellent customer service and negotiation skills.
• Good time management and organization skills.
• Familiarity with financial data and reports.
• Ability to accept management instruction and execute tasks under pressure.
• Proficient with Microsoft Office.
• Team-oriented and collaborative.

Responsibilities

• Assist in the management of all properties acquired through foreclosure and other collection activities.
• Assist the Workout Officer in the collection activity of all branches of the organization.
• Communicate with Branch Manager, Assistant Manager, and staff involved in collections.
• Recommend foreclosure, repossession, charge off, and legal action when appropriate.
• Work with Loan Servicing to resolve discrepancies on loan balances and postings.
• Recommend loans for special attention or Watch List inclusion.
• Determine loans needing special collection efforts and assign responsibilities.
• Personally handle collection actions on assigned loans.
• Communicate with supervisor on potential loan losses.
• Review charged off loan files and suggest internal recovery efforts.
• Prepare and forward charged off loan files to legal counsel.
• Prepare and maintain the Repossession List.
• Assist in monthly delinquency, charge off, and troubled loan reports.
• Assist Workout Officer in communication with legal counsel on collection activity.

Skills

Communication skills

Negotiation

Customer service

Time management

Organization

Attention to detail

Teamwork

Microsoft Office

Judgment under pressure

Financial data

Collections experience

Education

Associates Degree or equivalent work experience

Tools

Microsoft Office

Job description

Description

• Assist in the management of all properties acquired through foreclosure and other collection activities
• Assist the Workout Officer in the collection activity of all branches of the organization.
• Communicate with each Branch Manager, Assistant Manager, and/or any other employee involved in the collection process.
• Recommend foreclosure, repossession, charge off and legal action when appropriate.
• Work with Loan Servicing to resolve any discrepancies on loan balances, postings, etc.
• Recommend to the Workout Officer all loans that may deserve special attention or to be added to the Watch List.
• Determine which loans need special collection efforts and decide who shall make those efforts.
• Personally handle the collection action on those loans assigned
• Communicate with supervisor on potential loan losses.
• Review the files of all charged off loans and recommend internal recovery efforts if appropriate.
• Prepare and forward charged off loan files to the appropriate legal counsel.
• Prepare and maintain the Repossession List.
• Assist in the preparation of the monthly delinquency, charge off and troubled loan reports.
• Assist Workout Officer in communication with legal counsel on collection activity.

Requirements

• Associates Degree or equivalent work experience
• Two (2) years collections experience in a banking environment preferred
• Well developed communication skills
• Strong attention to detail
• Excellent customer service and negotiation skills
• Well developed time management and organization skills
• Familiarity with financial data and reports
• Ability to accept management instruction and execute tasks while under pressure
• Proficient in Microsoft Office software
• Able to exercise appropriate judgment and seek/involve management when necessary
• Experience working in a team-oriented, collaborative environment