Collector I

United Community; Lenoir City (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

United Community Bank seeks an entry-level Collector I to contact customers by letters, calls, and emails to schedule repayments and recover past-due loans. You will document all actions in SHAW and navigate internal systems in support of consumer and commercial loans.

The role emphasizes adherence to bank policies, completion of in-house training, and minimizing collection costs through professional communication. Candidates should be detail-oriented with strong time management.

Qualifications

• Strong time management and organizational skills.
• Understanding of bank policies and procedures related to collections.
• Basic knowledge of SHAW, Navigator, and UCBI internal banking systems (training provided).
• Excellent computer skills including Microsoft Excel, Word, and email.
• Ability to multi-task and work independently.
• Detail-oriented with good verbal and written communication.
• Effective negotiation and interpersonal skills.
• Ability to meet performance goals under pressure.
• Problem-solving and decision-making abilities.
• Successful completion of in-house collection training and mentoring programs.

Responsibilities

• Engage with customers via letters, phone calls, and emails to schedule repayments.
• Ensure the collection of all assigned consumer loans, documenting efforts in SHAW Collection System.
• Assist in the collection of commercial loans as needed.
• Document all customer interactions and update information in Navigator.
• Obtain paperwork prior to repossession and assist in repossession processes.
• Investigate accounts for payment corrections, late fees, and misapplied payments.
• Follow all bank policies and procedures with integrity.
• Attend training on loan policies, procedures, and relevant laws.

Skills

Time management

Organizational skills

Bank policies

SHAW system

Navigator system

Excel

Word and email

Tools

SHAW

Navigator

UCBI banking systems

Job description

Overview

As a Collector I at United Community Bank, you will be responsible for employing letter, phone, and email contact with customers to schedule repayments and collect past due payments for assigned loans. This entry-level position focuses on minimizing delays and problems while mitigating collection and legal expenses.

Position is available in Knoxville, TN and Blairsville, GA.

What You’ll Do

• Customer Communication: Engage with customers via letters, phone calls, and emails to schedule repayments.
• Loan Collection: Ensure the collection of all assigned consumer loans, meticulously documenting all efforts in the SHAW Collection System.
• Support Commercial Loans: Assist in the collection of commercial loans as needed.
• Documentation: Thoroughly document all customer interactions and update customer information in Navigator.
• Repossession Assistance: Obtain necessary paperwork prior to repossession and assist in the repossession process when needed.
• Account Research: Investigate customer accounts for payment corrections, late fees, and misapplied payments.
• Policy Adherence: Follow all United Community Bank policies and procedures with the utmost integrity.
• Training and Compliance: Attend required training on loan policies, departmental procedures, and relevant laws and regulations.

Requirements For Success

• Strong time management and organizational skills.
• Understanding of applicable bank policies and procedures related to the collection process.
• Basic knowledge of SHAW, Navigator, and UCBI internal banking systems (training provided if necessary).
• Excellent computer skills, including Microsoft Excel, Word, and email.
• Ability to multi-task and work independently.
• Detail-oriented with good verbal and written communication skills.
• Effective negotiation and interpersonal skills.
• Ability to meet performance goals under pressure.
• Problem-solving and decision-making abilities.
• Successful completion of in-house collection training and mentoring programs.

Preferred Skills

• Experience in the financial services or banking industry.
• Familiarity with relevant laws such as the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Electronic Fund Transfer Act, Equal Credit Opportunity Act, and Dodd-Frank Act.

Conditions of Employment

FLSA Status

• Non-exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $32,146.00 - USD $45,185.00 /Yr.