Collections Specialist

Ultimate Staffing; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Ultimate Staffing in Dallas is seeking a Collections Specialist to manage outstanding accounts receivable, contact customers on past-due balances, and ensure timely collection of payments while maintaining positive relationships.

You will monitor aging reports, investigate billing discrepancies, negotiate payment arrangements, and document all collection activities. You will collaborate with Accounting, Customer Service, and Sales to resolve issues and improve cash flow.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of collections, accounts receivable, accounting, or customer service experience.
• Strong verbal and written communication skills.
• Excellent negotiation and conflict-resolution abilities.
• Proficiency with Microsoft Office Suite, especially Excel.
• Experience with ERP or accounting systems (SAP, Oracle, NetSuite, QuickBooks, etc.) preferred.
• Strong attention to detail and organizational skills. Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Monitor aging reports and prioritize collection efforts.
• Investigate and resolve billing discrepancies and payment issues.
• Negotiate payment arrangements and payment plans when necessary.
• Document all collection activities and customer communications in company systems.
• Process payments and update account records accurately.
• Collaborate with internal departments such as Accounting, Customer Service, and Sales to resolve account issues.
• Maintain compliance with company policies and applicable collection regulations.
• Prepare reports on collection activities, account statuses, and aging trends.
• Assist with account reconciliations and month-end closing activities.

Skills

Verbal communication

Written communication

Negotiation

Conflict resolution

Excel

ERP systems

SAP

Oracle

NetSuite

QuickBooks

Attention to detail

Organizational skills

Time management

Education

High school diploma

Associate/Bachelor degree preferred

Tools

SAP

Oracle

NetSuite

QuickBooks

Job description

The Collections Specialist is responsible for managing outstanding accounts receivable, contacting customers regarding past-due balances, resolving payment issues, and ensuring timely collection of payments while maintaining positive customer relationships.

Key Responsibilities

Job Title: Collections Specialist

Position Summary:

The Collections Specialist is responsible for managing outstanding accounts receivable, contacting customers regarding past-due balances, resolving payment issues, and ensuring timely collection of payments while maintaining positive customer relationships.

Key Responsibilities

• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Monitor aging reports and prioritize collection efforts.
• Investigate and resolve billing discrepancies and payment issues.
• Negotiate payment arrangements and payment plans when necessary.
• Document all collection activities and customer communications in company systems.
• Process payments and update account records accurately.
• Collaborate with internal departments such as Accounting, Customer Service, and Sales to resolve account issues.
• Maintain compliance with company policies and applicable collection regulations.
• Prepare reports on collection activities, account statuses, and aging trends.
• Assist with account reconciliations and month-end closing activities.

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of collections, accounts receivable, accounting, or customer service experience.
• Strong verbal and written communication skills.
• Excellent negotiation and conflict-resolution abilities.
• Proficiency with Microsoft Office Suite, especially Excel.
• Experience with ERP or accounting systems (SAP, Oracle, NetSuite, QuickBooks, etc.) preferred.
• Strong attention to detail and organizational skills.Ability to manage multiple priorities and meet deadlines.

Preferred Skills

• Business-to-business (B2B) collections experience.
• Knowledge of accounts receivable processes and credit management.
• Experience analyzing aging reports and collection metrics.
• Ability to work independently and collaboratively in a team environment.

Typical KPIs

• Days Sales Outstanding (DSO)
• Collection rate
• Aging reduction
• Cash collections achieved
• Number of customer accounts resolved

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.