Collections Analyst (Hybrid) – Invoicing & Recovery

Ocean Network Express North America; Richmond (VA); Hybride; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Medical, dental, vision insurance

Life insurance

Short-term and long-term disability

401K plan

Résumé du poste

Ocean Network Express North America is seeking an Analyst, Collections in Richmond, VA. The role supports the collection of past-due invoices for global agency activity and works in a hybrid model with in-office and remote days.

Responsibilities include coordinating offshore collections, creating reports, and addressing complex collection issues. Strong Excel skills and 1–3 years’ experience are preferred, with an Associates degree encouraged.

Qualifications

• Ability to evaluate data, analyze, and problem solve.
• Responsive and dependable with excellent follow through.
• Strong communication, negotiation, and problem-solving skills a must.
• Effective written and verbal communication with attention to detail.

Responsabilités

• Assist in collection of agency receivables and manage past due accounts.
• Coordinate collection efforts with offshore team and internal groups.
• Develop and maintain reporting tools for collections performance.
• Analyze reports to identify problem accounts and focus areas.
• Collaborate with reconciliation and cashier teams on collections.
• Produce reports for customers, sales team and management.

Connaissances

Data analysis

Negotiation

Communication

Attention to detail

Formation

Associates Degree Preferred

Outils

Microsoft Excel

Microsoft Office

G-Suite

Description du poste

Ocean Network Express North America is seeking an Analyst, Collections in Richmond, VA. The role supports the collection of past-due invoices for global agency activity and works in a hybrid model with in-office and remote days.

Responsibilities include coordinating offshore collections, creating reports, and addressing complex collection issues. Strong Excel skills and 1–3 years’ experience are preferred, with an Associates degree encouraged.