Collections Analyst

001 Brown & Brown, Inc; Saint Petersburg (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Tuition Reimbursement

Job summary

001 Brown & Brown, Inc is hiring a Collections Analyst in St. Petersburg, Florida to manage accounts receivable and ensure accurate premium accounting. This role involves reconciling transactions, resolving billing issues, and collaborating with various teams to maintain clear customer records.

Candidates should have a high school diploma and 1-3 years of relevant experience. Proficiency in Microsoft Office and strong analytical skills are required. The company offers a range of benefits including health insurance, 401k, and paid time off.

Qualifications

• 1-3 years of related experience and/or training.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize tasks.

Responsibilities

• Reconcile and maintain Accounts Receivables (A/R).
• Communicate with insureds and internal departments.
• Support month-end close activities.

Skills

Strong analytical skills

Attention to detail

Excellent interpersonal skills

Proficiency in Microsoft Office Suite

Education

High school diploma or GED

Tools

Excel

Agency management systems

Job description

Arrowhead Specialty is seeking Collections Analyst to join our growing team in St. Petersburg, Florida!

The Collections Analyst is responsible for supporting the Team Leader/Senior in execution of all transactions related to Premium Accounting within GMI. The lead role will be responsible for managing and reconciling insurance premium transactions to ensure accurate financial reporting and smooth cash flow. The role manages the end-to-end accounts receivable and collections process, ensuring timely premium payments, accurate cash application, and exceptional service to internal and external stakeholders. This role serves as the link between policy administration, billing, and other finance teams. The role will be required to research inquiries and meet processing deadlines with accuracy and timeliness.

How You Will Contribute:

• Reconcile, maintain, and analyze Accounts Receivables (A/R), including suspense accounts and aging reports.
• Manage outstanding account balance communication and follow up via phone, email, and letters.
• Partner with outside collection agencies on unresolved balances.
• Communicate with insureds, agents, and internal departments to resolve premium or billing issues.
• Manage and update clear, accurate customer records.
• Ensure accurate cash application of incoming payments to customer accounts and investigate discrepancies.
• Resolve cash application activities such as payment exceptions, unapplied cash issues, and returned payments.
• Issue and reconcile premium payments, broker commissions, state taxes, and credit refunds.
• Handle reissues, voids, stop payments, and escheatments.
• Utilize Excel and financial systems to analyze data and support reconciliation and reporting activities.
• Support month‑end close activities, including journal entries and account reconciliations and maintenance.
• Support departmental projects including system updates, process improvements, and migrations.
• Assist with internal and external audit requests.
• Escalate issues, trends, or control concerns to leadership when identified.
• Ensure company policies, audit requirements, and regulatory guidelines are followed.
• Collaborate with Underwriting and Operations to ensure efficient workflows and maintain process documentation.
• Serve as backup support to team members.
• Other duties as assigned.

Skills & Experience to Be Successful:

• High school diploma or general education degree (GED).
• One to three years of related experience and/or training.
• Strong analytical skills with accuracy and attention to detail.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize a diverse portfolio of tasks while consistently meeting deadlines.
• Excellent interpersonal skills and the ability to work independently and as part of a team in a dynamic environment.
• Ability to investigate and resolve financial discrepancies.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience with agency management systems. (preferred)
• Insurance background. (preferred)

Benefits:

Teammate Benefits & Total Well‑Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, Preferred Partner Discounts and more.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself.”