Collections Analyst

Dormont Manufacturing Co; Saint Petersburg (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Job summary

Arrowhead Specialty in St. Petersburg, FL is seeking a Collections Analyst to join our growing team. The role focuses on premium accounting, AR management, and cash applications to ensure accurate reporting and healthy cash flow.

You will collaborate with underwriting, billing, and finance teams, conduct reconciliations, and support month-end close while maintaining precise customer records and responding to inquiries promptly.

Qualifications

• High school diploma or GED required.
• 1–3 years of related collections or accounting experience.
• Strong analytical and communication skills; detail-oriented.
• Proficient in Microsoft Office; experience with agency systems preferred.

Responsibilities

• Reconcile accounts receivable and aging reports.
• Follow up with insureds, agents, and departments via phone and email.
• Collaborate with external collection agencies on unresolved balances.
• Ensure accurate cash application and timely premium payments.
• Support month-end close and prepare journal entries as needed.
• Maintain accurate customer records and assist audits.
• Escalate trends or control concerns to leadership.
• Assist with system updates and process improvements.

Skills

Analytical skills

Attention to detail

Communication skills

Multitasking

Team player

MS Office proficiency

Education

High school diploma or GED

Tools

Agency management systems (preferred)

Microsoft Office Suite (Outlook, Excel, Word)

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Arrowhead Specialty is seeking Collections Analyst to join our growing team in St. Petersburg, Florida!

The Collections Analyst is responsible for supporting the Team Leader/Senior in execution of all transactions related to Premium Accounting within GMI. The lead role will be responsible for managing and reconciling insurance premium transactions to ensure accurate financial reporting and smooth cash flow. The role manages the end-to-end accounts receivable and collections process, ensuring timely premium payments, accurate cash application, and exceptional service to internal and external stakeholders. This role serves as the link between policy administration, billing, and other finance teams. The role will be required to research inquiries and meet processing deadlines with accuracy and timeliness.

How You Will Contribute

• Reconcile, maintain, and analyze Accounts Receivables (A/R), including suspense accounts and aging reports.

• Manage outstanding account balance communication and follow up via phone, email, and letters.

• Partner with outside collection agencies on unresolved balances.

• Communicate with insureds, agents, and internal departments to resolve premium or billing issues.

• Manage and update clear, accurate customer records.

• Ensure accurate cash application of incoming payments to customer accounts and investigate discrepancies.

• Resolve cash application activities such as payment exceptions, unapplied cash issues, and returned payments.

• Issue and reconcile premium payments, broker commissions, state taxes, and credit refunds.

• Handle reissues, voids, stop payments, and escheatments.

• Utilize Excel and financial systems to analyze data and support reconciliation and reporting activities.

• Support month-end close activities, including journal entries and account reconciliations and maintenance.

• Support departmental projects including system updates, process improvements, and migrations.

• Assist with internal and external audit requests.

• Escalate issues, trends, or control concerns to leadership when identified.

• Ensure company policies, audit requirements, and regulatory guidelines are followed.

• Collaborate with Underwriting and Operations to ensure efficient workflows and maintain process documentation.

• Serve as backup support to team members.

• Other duties as assigned.

Skills & Experience to Be Successful

• High school diploma or general education degree (GED).

• One to three years of related experience and/or training.

• Strong analytical skills with accuracy and attention to detail.

• Strong written and verbal communication skills.

• Ability to multitask and prioritize a diverse portfolio of tasks while consistently meeting deadlines.

• Excellent interpersonal skills and the ability to work independently and as part of a team in a dynamic environment.

• Ability to investigate and resolve financial discrepancies.

• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.

• Experience with agency management systems (preferred)

• Insurance background (preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.