AR & Premium Collections Analyst

Brown & Brown; Saint Petersburg (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Benefits

Financial Benefits

Mental Health Services

Paid Time Off

Job summary

Arrowhead Specialty in St. Petersburg, Florida is seeking a Collections Analyst to support premium accounting, AR reconciliation, and cash application. You will collaborate with underwriting and operations to ensure accurate billing, timely payments, and clean records.

This role requires 1–3 years of related experience and strong analytical skills. The position emphasizes accuracy, teamwork, and excellent communication with insureds, agents, and internal departments.

Qualifications

• High school diploma or GED.
• 1–3 years of related experience.
• Strong analytical skills with accuracy and attention to detail.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize a diverse portfolio of tasks while meeting deadlines.
• Excellent interpersonal skills and the ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience with agency management systems (preferred).
• Insurance background (preferred).

Responsibilities

• Reconcile, maintain, and analyze Accounts Receivables (A/R) including aging reports.
• Manage outstanding account balance communication via phone, email, and letters.
• Partner with outside collection agencies on unresolved balances.
• Communicate with insureds, agents, and internal departments to resolve premium or billing issues.
• Manage and update clear, accurate customer records.
• Ensure accurate cash application of incoming payments and investigate discrepancies.
• Resolve cash application issues such as payment exceptions and unapplied cash.
• Issue and reconcile premium payments, broker commissions, state taxes, and credits.
• Handle reissues, voids, stop payments, and escheatments.
• Utilize Excel and financial systems to analyze data and support reconciliation and reporting.
• Support month-end close activities including journal entries and reconciliations.
• Assist with internal and external audit requests.
• Escalate issues to leadership when identified.
• Ensure company policies and regulatory guidelines are followed.
• Collaborate with Underwriting and Operations to maintain processes.
• Serve as backup support to team members.
• Other duties as assigned.

Job description

Arrowhead Specialty in St. Petersburg, Florida is seeking a Collections Analyst to support premium accounting, AR reconciliation, and cash application. You will collaborate with underwriting and operations to ensure accurate billing, timely payments, and clean records.

This role requires 1–3 years of related experience and strong analytical skills. The position emphasizes accuracy, teamwork, and excellent communication with insureds, agents, and internal departments.