Collections Analyst

Clark National Accounts, LLC.; Lititz (Lancaster County); Remote; USD 52,000 - 65,000; Full time

Job summary

A leading company is seeking a Collections Analyst for a short-term role to manage overdue invoices and ensure customer compliance with payment terms. This position requires strong communication skills and the ability to work collaboratively across departments. The ideal candidate will have a Bachelor's degree in Accounting or Finance and at least two years of relevant experience. The role offers a competitive salary and a range of benefits including medical, dental, and 401(k) matching.

Benefits

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Qualifications

• Minimum of 2 years of relevant experience in Accounts Receivable or Collections.
• Bachelor's Degree or equivalent experience required.

Responsibilities

• Manage collection tasks for overdue invoices.
• Negotiate and formalize payment plans with customers.
• Provide timely responses to customer inquiries.

Skills

Analytical Skills

Problem-Solving

Communication

Customer Service

Education

Bachelor's Degree in Accounting

Bachelor's Degree in Finance

Tools

MS Office

Job description

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Clark National Accounts provided pay range

This range is provided by Clark National Accounts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,500.00/yr - $65,000.00/yr

Job Summary

Clark National Accounts is looking for a short-term Collections Analyst to cover a short term period (12-18 months depending on applicant availability). In this role, you'll engage with customers regularly through phone calls, emails, and teamwork across departments, all aimed at gathering outstanding payments. This position plays a vital role in guaranteeing that customers adhere to payment terms and conditions.

Responsibilities

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Manage collection tasks for overdue invoices, employing independent judgment for optimal actions.
• Establish and update customer records.
• Reconcile customer accounts to ensure accurate payment application and billing.
• Suggest required modifications to customer accounts.
• Partner with divisional leaders to coordinate collection procedures, address billing concerns, and drive process enhancement initiatives.
• Provide timely and professional responses to customer inquiries.
• Maintain and distribute reporting tools for management, offering insights into collection progress and activities.
• Negotiate and formalize payment plans with customers as necessary.
• Advocate, initiate, and respond to legal measures for accounts as required, including cases involving bankruptcy.
• Collaborate with various team members on various transactional matters.
• Support additional tasks and assignments as delegated.
  
  

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
  
  

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
  
  

Experience

Minimum of 2 years of relevant experience in Accounts Receivable, Collections, or a similar field.

Education

Bachelor's Degree or higher in Accounting, Finance, or related field /or equivalent combination of education and experience.

Desired Traits

Excellent analytical and problem-solving skills.

Excellent verbal and written communication skills.

Customer service-oriented attitude with a demonstrated desire to exceed expectations.

Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).

Company Overview

An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
  
  

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Wholesale

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