Collections Analyst

Citadel Credit Union; Exton (Chester County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Collections Analyst to join their team. In this entry-level role, you will play a crucial part in mitigating losses by contacting members with delinquent accounts and negotiating solutions. Your effective communication and negotiation skills will be essential as you work to restore accounts to good standing. This position offers the opportunity to develop your financial analysis skills while maintaining a professional representation of the organization. If you are looking to start your career in banking and finance, this is the perfect opportunity to make a difference.

Qualifications

• Minimum of 6 months of collection and/or banking experience.
• Understanding of how collecting delinquent accounts impacts growth.

Responsibilities

• Contact delinquent members to assist in making arrangements.
• Gather and analyze financial information from members.

Skills

Effective communication skills

Negotiation skills

Financial analysis

Conflict resolution

Bilingual in Spanish and English

Education

High School diploma or equivalent

Tools

Collection software

Episys

Job description

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Job Overview

The Collections Analyst is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member’s account to good standing.

The majority of communication will be over the telephone. Effective communication and negotiation skills are essential. Accuracy and thoroughness are important.

Duties And Responsibilities

• Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current.
• Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans.
• Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate).
• Make decisions regarding enforcement of Citadel’s offset policies for delinquent member loans.
• Use collection techniques and financial analysis to mitigate Citadel’s risk of loss while maintaining member retention when appropriate.
• Utilize communication and conflict resolution skills to resolve disputes with frustrated or angry members professionally.
• Document activities on delinquent accounts accurately and promptly.
• Maintain current member information across all platforms (Collection software, Episys).
• Counsel members in debt management.
• Handle member disputes, complaints, and inquiries.
• Perform administrative tasks as assigned.

The department operates M-F from 8-6, and Sat from 9-1. The candidate must be available for at least two evening shifts per week (10:00 am - 6:00 pm) and two Saturday shifts per month (hours may vary).

Work Experience and Qualifications

• Minimum of 6 months of collection and/or banking experience.
• Understanding of how collecting delinquent accounts impacts the Credit Union’s growth.
• Effective oral and written communication skills.
• Effective negotiation skills.
• Maintain confidentiality, promote integrity, and support the mission.
• Professional representation of Citadel.
• Bilingual in Spanish and English.

Education

• High School diploma or equivalent.

Additional Details

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Accounting, Auditing, and Finance.
• Industry: Banking.