Collections Analyst

Maersk; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player in logistics seeks an experienced Collections Analyst to enhance customer relationships and manage outstanding payments. This role offers the opportunity to work in a dynamic environment focused on growth and excellence. As part of the Global Service Centers team, you'll collaborate with diverse professionals and tackle challenges that inspire your career development. With a commitment to fostering a culture of fairness and respect, this position provides competitive compensation and benefits, ensuring your personal and professional growth in a supportive atmosphere.

Benefits

Competitive Compensation

Diversity-Focused Talent Development Programs

Dynamic Work Environment

Supportive Team Culture

Qualifications

• 1+ years of experience in collections and customer management.
• Skilled in managing disputes and negotiating payment plans.

Responsibilities

• Manage customer relationships and collect outstanding invoices.
• Prepare management reports and ensure timely month-end closures.

Skills

Customer Relationship Management

Stakeholder Engagement

Negotiating Payment Plans

Call Handling

Management Reporting

Education

Bachelor's Degree or Equivalent Job Experience

Tools

ERP Software

Excel (Intermediate)

Job description

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.

Here’s the Deal:

Experienced Collections Analyst with a strong background in customer relationship management and stakeholder engagement, specializing in collecting outstanding payments and managing disputes effectively. Skilled in negotiating payment plans to achieve optimal outcomes, handling high volumes of calls with professionalism, and ensuring timely month-end closures. Adept at preparing management reports to provide insights on financial performance, fostering positive client relationships, and maintaining the organization's financial health.

Key Responsibilities:

• Customer relationship management
• Collect outstanding invoices
• Stakeholder Management
• Internal/External Reconciliations
• Negotiate payment plans
• Management Reporting
• Call handling

The Basics:

• Academic Background: Bachelor´s Degree or Equivalent Job Experience
• Years of Experience: 1 years
• Software: ERP and Excel Intermediate (Pivot Tables & Formulas)
• Technical Skills: Dunning Process and Customer Management
• English Level:B1 (Practical functionality)

Competencies:

• Customer Focus
• Manages Complexity
• Action Oriented
• Manages Conflict
• Instills Trust
• Ensures Accountability
• Collaborates
• Resourcefulness
• Courage

What we offer:

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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