Collections and Deductions Analyst

AmerisourceBergen; United States; Remote; USD 56,000 - 84,000; Full time

Job summary

A leading company in the health sector is seeking a detail-oriented Accounts Receivable Specialist. This role involves researching customer disputes, managing high volumes of transactions, and ensuring compliance with financial regulations. The ideal candidate will have strong analytical skills and experience with A/R software. Join us to make a difference in the lives of people and animals everywhere while enjoying a supportive work environment with comprehensive benefits.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Family Support

Training and Development Opportunities

Qualifications

• Requires broad training in business administration or accounting.
• At least 5 years of A/R software and dispute resolution experience.

Responsibilities

• Monitor and track customer disputed invoices and short-payments.
• Evaluate credit worthiness and determine account order holds.
• Provide guidance to Sales and Operations Managers.

Skills

Analytical Skills

Communication

Interpersonal Skills

Education

Bachelor's Degree

Associate Degree in Accounting or Finance

Tools

SAP

Oracle

Microsoft Excel

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure payment recovery on invalid short payments/claims. Disputes are researched utilizing SAP, Customer and third-party websites and external and internal departments. Position handles significant high volumes which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity.
2. Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy.
3. Track and evaluate past due A/R accounts to reduce the risk of credit exposure.
4. Evaluate credit worthiness of accounts and determine proper account order hold or releases.
5. Research cash application matters on customer accounts.
6. Evaluate aged items for bad debt write off and refund analysis.
7. Perform offsetting adjustments to ensure customer account balances are properly stated.
8. Contact customers to secure payment on overdue balances and resolve issues on open items.
9. Provide guidance and support to Sales and Operations Managers, Logistics, and outside Distribution operations regarding order releases for accounts with aged receivables.
10. Maintain strong cross-functional communication with Sales, Logistics, and Management regarding account risks, credit problems, disputes, and customer comments. Escalate as necessary.
11. Provide monthly and ad-hoc reports and updates to key stakeholders.

Systems:

• Maintain and manage all data related to customer discounts, allowances, and deductions in SAP.
• Track work on deduction issues until resolved.
• Research Cash Applications on customer bank statements.

Compliance:

• Follow SOP business rules and generate credit memos via case creation to resolve disputes.
• Ensure adherence to GAAP, SOX, and Cencora policies, maintaining AR system controls.
• Maintain proper SOX documentation for customer accounts, credit memos, and approvals.
• Support audits of deductions, payments, and write-offs.
• Assist in preparing accounts for collection agencies or third-party activities.

Financial Responsibilities:

• Recover invalid disputed customer receivable balances.
• Negotiate and structure payment plans.
• Ensure accounts are accurately stated according to US GAAP.
• Recommend write-offs for uncollectible invoices and disputed balances.

Experience and Educational Requirements:

Requires broad training in fields such as business administration or accounting, generally obtained through a four-year Bachelor's degree program.

Minimum Skills, Knowledge, and Ability Requirements:

• Associate Degree in Accounting or Finance; Bachelor's Degree preferred.
• At least 5 years of A/R software experience (e.g., SAP, Oracle).
• At least 5 years of A/R dispute resolution experience in a large organization.
• At least 5 years of cash application research and analysis experience.
• Advanced Excel skills (formulas, Pivot Tables, V-lookups, etc.).
• Experience working with cross-functional teams.
• Experience following GAAP and SOX in a public company.

Ability to work in a global team environment.

Additional Educational and Experience Notes:

Typically requires a minimum of 2+ years of related experience or a Master's Degree.

Additional Skills:

• Knowledge of financial management principles and software.
• Effective communication skills (oral and written).
• Strong interpersonal, organizational, mathematical, and analytical skills.
• Ability to interpret profit and loss statements and implement audit-ready processes.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. Our benefits include medical, dental, vision, wellness programs, family support, training, and development opportunities. Visit https://www.virtualfairhub.com/cencora for details.

Salary Range*: $56,500 - $83,270

*This range reflects a national average; actual may vary by location.

Equal Employment Opportunity

Cencora is committed to equal opportunity and non-discrimination. We support reasonable accommodations for individuals with disabilities. To request accommodations, contact [e-mail] or call 888.692.2272.