Billing & Collection Specialist

Avesis Incorporated; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading provider of supplemental benefits is seeking a Billing & Collection Specialist. This remote role involves generating invoices, resolving discrepancies, and providing exceptional customer service. Join a team that values diversity and offers competitive benefits.

Benefits

Excellent medical, dental, and vision coverage

401(k) with company match

Tuition assistance

Flexible time off

Qualifications

• 2+ years of professional experience in billing & collections or accounts receivable.
• Solid understanding of billing and collection processes.

Responsibilities

• Generate accurate and timely invoices for clients.
• Investigate and resolve disputes related to invoicing or payment.
• Collaborate with clients to address billing inquiries.

Skills

Organizational Skills

Customer Service

Critical Thinking

Problem Solving

Time Management

Communication

Education

High School Diploma or Equivalent

Associate Degree in Accounting or Finance

Tools

Excel

Job description

Billing & Collection Specialist page is loaded

Billing & Collection Specialist

Apply locations Remote, USA time type Full time posted on Posted 14 Days Ago job requisition id JR1198

Join us for an exciting career with the leading provider of supplemental benefits!

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

This role involves generating accurate invoices, resolving billing discrepancies, and collaborating with clients to address inquiries. The Billing & Collections Specialist will report to the Finance Operations Accounting Manager and will support management of the accounts receivable in the organization. This role will work with both internal and external customers to address and resolve any billing and cash application questions. The ability to understand the system generated bill and explain the logic behind how the bill was calculated is critical to being successful in this role.

Competencies:

Functional:

The position performs the following which will evolve as system implementations are completed:

• Generate accurate and timely invoices for clients both utilizing the system and manual inputs.
• Utilize strong organizational skills to manage multiple billing tasks and deadlines.
• Review and monitor customer accounts for outstanding balances and overdue payments.
• Identify delinquent accounts and initiate the collections process.
• Investigate and resolve disputes or discrepancies related to invoicing or payment.
• Collaborate with clients to address billing inquires and provide exceptional customer service.
• Process payments and reconcile accounts receivable on a regular basis.
• Work closely with other departments to obtain necessary information for billing.
• Participate in the implementation of billing and collection process improvements and maintain efficient billing and collection procedures.
• Manage assigned team mailbox: file, organize and ensure requests are addressed timely.
• Solid understanding of billing and collection processes.
• Ability to work with billing and collection systems, run billing processes, and correct for billing errors.
• Support audit requests as needed.
• Provide exceptional customer service to external and internal customers.

Core:

• Strong math skills, ability to understand relationships between various amounts flowing through accounts.
• Detail oriented – understand the billing details to address and resolve inquiries.
• Critical thinking – ability to reason through requests.
• Problem solving – tackle new items that involve, walk backwards through a process, or use current knowledge in a new way to resolve the request.
• Time management – efficient time management to meet deadlines and targets.
• Intermediate Excel – filtering, sorting, and creating basic formulas, using pivot tables and VLookup.
• Professional judgement – when to question, ask a question or make the decision.
• Ability to work independently and contribute to broader team objectives.
• Ability to multitask and manage time amid multiple deadlines.
• Capable of operating in a fast-paced and transformational environment.
• Excellent written and verbal communication skills to interact with customers, internal teams, and management.

Behavioral:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth.
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Minimum Qualifications:

• High School Diploma or Equivalent required.Associate degree in accounting or finance preferred.
• 2+ years of professional experience in billing & collections or accounts receivable.
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.

FLSA Status: Hourly/ Non-Exempt

National Hourly Rate Range: $16.68 - $32.59/hour

Bonus Eligible: Annual Hourly Incentive Plan (AHIP)

How to stay safe:

Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

Avesis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in @Avesis.com.

We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to [e-mail] .

To learn more about protecting yourself from fraudulent activity, please refer to this article link ( https://consumer.ftc.gov/articles/how-avoid-scam ). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/ ) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Equal Employment Opportunity

At Avēsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avēsis, where We See You!

About US

Avēsis has been providing essential ancillary benefit solutions since 1978. Since its inception Avēsis has developed, administered and refined its offerings to provide clients with best-in-class product choices and services. Today, our programs cover more than 8.5 million members throughout the country. We strive for excellence in all that we do and our benchmark performance in terms of member satisfaction and client retention underscores this singular focus.