Collections Agent Salary Bonus

Law Offices of Shan Potts; Glendale (CA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary with performance-related bonuses

Stable full-time role with growth potential

Training and onboarding provided

Supportive team environment

Job summary

A U.S.-based immigration law firm is looking for a dedicated Collections Agent to manage past-due accounts. This remote position involves contacting clients about overdue balances, coordinating with teams, and meeting monthly collection goals. The ideal candidate has strong communication skills, is bilingual, and has a proven track record in collections, all within a supportive team environment offering training and growth potential.

Qualifications

• 2+ years of experience in collections, billing, or accounts receivable.
• Excellent communication and negotiation skills required.
• Bilingual in Spanish and English is necessary.

Responsibilities

• Contact clients to arrange payment and resolve overdue accounts.
• Document client interactions and payment commitments accurately.
• Meet monthly collection goals for bonus eligibility.

Skills

Communication

Negotiation

Organizational Skills

Attention to Detail

Bilingual (Spanish/English)

Tools

CRM Systems

Payment Processing Systems

Job description

Location Preferred: Guadalajara, Jalisco or Guatemala City (Remote)

About Us: We are a U.S.-based immigration law firm committed to helping families and individuals navigate their legal journeys with integrity and professionalism. We are currently seeking a dedicated Collections Agent to manage and follow up on past-due accounts while supporting our service delivery team to ensure that work is only performed on accounts in good standing.

Key Responsibilities:

Contact clients with overdue balances to arrange payment and resolve outstanding accounts.

Communicate proactively with clients about upcoming payment deadlines to prevent delinquencies.

Coordinate closely with the service delivery team to flag accounts that are past due and pause services when necessary.

Document all client interactions and payment commitments accurately and in a timely manner.

Recommend accounts for escalated collection actions when needed.

Meet and exceed monthly collection goals to qualify for performance bonuses.

Qualifications:

2+ years of experience in collections, billing, or accounts receivable.

Excellent communication and negotiation skills, both written and verbal.

Bilingual (Spanish/English) required.

Strong organizational skills and attention to detail.

Comfortable working across teams and with legal professionals.

Familiarity with CRM and payment processing systems a plus.

What We Offer:

Competitive base salary + monthly bonus incentives based on performance.

Stable, full-time role with long-term growth potential.

Supportive, mission-driven team environment.

Training and onboarding provided.

Preferred Candidate Location:

Guadalajara, Jalisco

Guatemala City (Remote work)

This is a remote position.