Collections Specialist

D|B Global Talent Solutions; United States; Remote; PHP 394,853 - 562,367; Full time

Benefits offered by this job

Flexible remote work

Consistent work schedule

Opportunities for growth

Job summary

A leading recruitment firm is seeking a Remote Collections Specialist specifically for candidates in Latin America. This role involves conducting outreach for overdue accounts, negotiating payment plans, and achieving collection targets. Candidates must have 1-2 years of debt collections experience and be fluent in English. You will enjoy a stable Monday to Friday schedule while working from home in a supportive team environment that values hard work and dedication.

Qualifications

• 1–2 years of recent experience in debt collections.
• Advanced/Fluent English (both verbal and written) is mandatory.
• Comfortable handling complex financial conversations.

Responsibilities

• Conduct outbound calls regarding overdue accounts.
• Negotiate payment plans while maintaining rapport.
• Accurately document communication and payment updates.
• Identify and resolve discrepancies causing payment delays.
• Meet and exceed monthly collection targets.

Skills

Negotiation skills

Effective communication

Attention to detail

Problem-solving skills

Job description

Remote Collections Specialist (Latin America Only)

Are you a results-driven professional with a knack for negotiation and a passion for hitting targets? We are looking for a dedicated Collections Specialist to join our team. This is a 100% remote position specifically for candidates residing in Latin America who possess exceptional English communication skills.

Position Overview

• Role: Collections Specialist / Collections Agent
• Location: Fully Remote (Candidates must reside in Latin America)
• Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (Weekends Off)
• Compensation: US$6.00 per hour

Key Responsibilities

• Conduct outbound calls and manage correspondence with customers regarding overdue accounts.
• Negotiate payment plans and settlements while maintaining professional rapport.
• Accurately document all communication and payment updates in our system.
• Identify and resolve discrepancies that may be delaying payments.
• Meet and exceed monthly collection targets and KPIs.

Qualifications & Requirements

• Experience: 1–2 years of recent experience in debt collections.
• Language: Advanced/Fluent English (both verbal and written) is mandatory. You must be comfortable navigating complex conversations in English.
• Work Ethic: We are looking for "A-players"—individuals who are committed, disciplined, and bring a "get-it-done" attitude every day.
• Technical Setup: You must have a dedicated home office space with a reliable, high-speed internet connection (LAN connection preferred).

Who You Are

• Resilient: You have a thick skin and stay positive, even during tough calls.
• Ethical: You hold yourself to high standards of integrity and dedication.
• Punctual: You value the 9-to-5 EST schedule and are ready to hit the ground running.
• Articulate: You can explain complex financial situations clearly and persuasively.

Why Join Us?

• Stability: Consistent Monday to Friday schedule with your weekends strictly for you.
• Remote Freedom: Work from the comfort of your home anywhere in Latin America.
• Growth: Work with a team that values hard work and recognizes dedication.