Collections Agent

Insight Global

Phoenix (AZ)

On-site

USD 27,552 - 34,440

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A financial services company in Phoenix, AZ, is seeking a Collection Agent to manage delinquent accounts and ensure effective communication with clients. Responsibilities include making 40 calls per day, negotiating settlements, and providing financial solutions. This role requires strong leadership and communication skills, with a pay rate of $25/hr for a 2-year contract, full-time. Candidates must be available for onsite work and weekend shifts.

Qualifications

4+ years of experience working in a Collections Call Center reconciling delinquent accounts.
2+ years in a high-volume call center with inbound & outbound calls.
Excellent written and verbal communication skills; comfortable in phone support.

Responsibilities

Conduct inbound and outbound calls speaking with about 40 members per day.
Understand member needs and provide solutions to improve financial security.
Negotiate debt recovery and settlements.

Skills

Leadership

Communication

Client relationship management

Call center experience

Problem-solving

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from Insight Global

Experienced individual with strong leadership, communication, and building lasting client relationships. Proven ability to manage complex inquiries…

Position: Collection Agents

Start Date: October 6th

Pay Rate: $25/hr

Duration: 2-year contract with possibility for conversions from the 9-month mark

Must Haves:

4 + years of Experience working in a Collections Call Center reconciling delinquent accounts
2+ years of experience working within a high volume call center with both inbound & outbound calls
Excellent written and verbal communication skills and must be comfortable in heavy phone support role
Must be reliable and available to work onsite in North Phoenix
Must be able to work 2 Saturdays per month and be able to work a 9AM-5PM & 10:30AM-7PM shift

Day-2-Day:

A client in Phoenix, AZ is looking for a Collection Agent to join their team. This team is responsible to collect funds from delinquent accounts. The money given to members are credit cards loans, home equity lines of credit, savings accounts that are over drawn, etc. Responsibilities of this individual are shown below:

Will conduct Inbound and Outbound calls and will speak with about 40 members per day
Will understand what the member’s needs are and provide solutions to help improve the member’s financial security
Contacting members by telephone to negotiate debt recovery
Negotiate settlements to receive payment on percentages of loans

Seniority level