Collections Agent

Vaco; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Collector in Orlando to enhance their collections team. This role involves managing an assigned accounts receivable portfolio, conducting collection calls, and building strong relationships with customers to ensure timely payments. The ideal candidate will have a solutions-oriented mindset and a strong customer service focus, with a preference for those with experience in the timeshare industry. Join a team that values your strengths and promotes your career growth while navigating the evolving landscape of collections. If you are ready to take the next step in your career, apply today!

Qualifications

• 2+ years of B2C collection experience preferred.
• Knowledge of billing and collection procedures.

Responsibilities

• Manage and collect on assigned A/R portfolio across multiple business units.
• Research and reconcile customer accounts.

Skills

B2C Collection Experience

Customer Service Orientation

Problem Solving

Team Collaboration

Job description

Collections Professionals: let Vaco advocate for you and you'll have an advantage over your competition! Our recruiters have direct relationships with hiring managers, so they can connect your work experience to the open job. We have immediate openings for Collector in the Orlando area. Instead of being another faceless resume, let Vaco promote your strengths to the hiring manager while preparing you for their specific interview.

Our recruiters will provide you with great insight about trends in the market - keeping you up to date on compensation expectations, company culture, and growth opportunities. If you're an experienced Collections Specialist and you want to partner with the best, apply today!

Job Description:

We have a client in the Orlando area seeking an experienced Collector to provide financial, administrative, and clerical services.

Responsibilities include:

1. Manage and collect on an assigned A/R portfolio across multiple business units.
2. Research and reconcile customer accounts.
3. Complete routine collection calls to determine payment status of accounts, ensuring timely payment of receivables and resolution of customer issues preventing payment.
4. Develop and maintain strong working relationships with partners and customers in order to deliver the best total customer experience.
5. Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address customer issues impacting payment performance.
6. Identify at-risk customers to Manager.
7. Identify root causes of delinquency.

Qualifications:

• 2+ years of business to consumer (B2C) collection experience preferred.
• Timeshare industry experience highly preferred.
• Knowledge of billing and collection procedures.
• Solutions oriented with strong initiative.
• Team player with the ability to share knowledge.
• Ability to work with deadlines, prioritization, and organization of workload.
• Highly customer service oriented.

Seniority level

Entry level

Employment type

Contract

Job function

Accounting/Auditing