Collections & Agency Operations Lead

SkillLabs; Delhi Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

SkillLabs in Michigan is seeking a collections specialist to manage vendor portfolios and plan call strategies to improve resolutions. You will coordinate with agencies to ensure timely billing closures and compliance across repo activities. Strong data management and independent performance are essential for success.

The role involves working with FOS/TL, handling escalations, and ensuring adherence to TATs while collaborating with legal and IT teams as needed.

Qualifications

• 2–3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Proven ability to perform individually.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Manage receipt book and repo kits allocation and auditing.
• Close agency billing within 60 days after the work completed month.
• Ensure prior approvals in repo cases and assist agency with repo issues.
• Handle collections/repo customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters.
• Track BKT resolution with agency and FO levels.
• Control flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train new team.
• Close CRM queries per the TAT.
• Revert RCU audit queries before TAT and implement actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• HHT 100% utilization and report to ACM/RCM regularly.
• Inform IT for support when HHT not working.

Skills

Collection experience

Data management

Individual performer

Job description

SkillLabs in Michigan is seeking a collections specialist to manage vendor portfolios and plan call strategies to improve resolutions. You will coordinate with agencies to ensure timely billing closures and compliance across repo activities. Strong data management and independent performance are essential for success.

The role involves working with FOS/TL, handling escalations, and ensuring adherence to TATs while collaborating with legal and IT teams as needed.